Service support specialist
Service support specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Service Manager Are you technically skilled service-oriented and ready to take ownership of customer requests
Then this role at ABB might be your next step.
At ABB we work on smart sustainable technologies that shape the world. Our Measurement & Analytics solutions support major industrial players including Sabic Cargill AVR and RWE in monitoring analyzing and optimizing their processes. From repairs and warranty handling to advanced instrumentation analysis we deliver service that customers can rely on. And as a Top Employer 2025 we are fully committed to your professional growth and development.
What will you do
As a Service Support Specialist you will coordinate and manage all warranty and repair requests for our Measurement & Analytics products. You act as the link between the customer service engineers and factories ensuring that every request is handled efficiently and professionally from the first contact to the final delivery.
You will work on a wide range of cases: from quick warranty checks to complex repair projects involving multiple stakeholders. A significant part of the role focuses on administrative tasks and communication especially with the factory as well as preparing quotations for customers. Thanks to your attention to detail and proactive communication customers will experience ABBs service at its very best.
Your key responsibilities:
Coordinating warranty and repair requests from start to finish
Communicating with customers service engineers and ABB factories to ensure timely and accurate follow-up
Planning and monitoring service activities
Preparing and managing customer quotations
Accurately maintaining CRM and customer communication
Supporting the team in improving service processes
Your team
You will join a skilled and dedicated service team in Rotterdam-Waalhaven working closely with technical specialists and service engineers. You will have a high degree of independence in your role while always being able to rely on the support of your colleagues.
What you bring
MBO/Bachelors degree in a technical field (preferably instrumentation/control engineering or electrical engineering)
Experience in service coordination technical support or planning
Strong organizational and communication skills
Proficiency in both Dutch and English
A proactive detail-oriented and customer-focused mindset
What we offer
A market-based salary depending on knowledge and experience
13th month salary & 40 days off (27 vacation days 13 ADV days)
4 days in the office and up to 1 day working from home
Training and development opportunities to accelerate your career
Excellent pension plan
Laptop and mobile phone provided
Ready to deliver top service at ABB
Apply now via under Careers!
Questions
Contact Xavier Lie-A-Tjam Talent Partner:
31 6
We welcome people from diverse backgrounds. Could this be your story Apply today or visit to learn more about our solutions and the impact we make worldwide.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
