Claims Consultant/Expert
Claims Consultant/Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Posting Description
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering Claims Consultant/Expert with the resources to solve critical problems for the future of our business which is why we need you.
Position Responsibilities:
- Adjudicate major and minor claims and deliver efficient and quality of work
- Handle complaint and appeal cases for smooth resolution
- Identify improvement areas and manage various initiatives to enhance customers experience
- Support and strengthen claims training to customer-facing associates in handling claims enquiries
- Review and update claims guidelines and manuals
- Perform ad hoc assignments or projects
Required Qualifications:
- Degree holder
- Over 3 years relevant claims working experience
- Have practical experience in team management / management role
- Experience in complaint handling will be an advantage
- Good interpersonal and communication skills
- Strong conflict resolution and problem-solving skills
- Able to work independently under tight schedule
- Proficiency in MS Word MS Excel MS PowerPoint and Chinese Word Processing
- Good command of English and Chinese both spoken and written
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Contract
Employment Type
Full-Time
