M365 Engineer

M365 Engineer

Location: Toronto-661 University

Department: Digital and Cyber Security Engineering and Applications

The M365 Engineer is accountable for the design build implementation and delivery of scalable cloud-based Microsoft 365 solutions encompassing on-line services such as Entra ID OneDrive Microsoft Teams Word Excel Outlook SharePoint etc.
This position will manage and optimize PHOs Microsoft 365 environment with a strong focus on communication collaboration and security.

Key Responsibilities-

• Provides oversight to the day-to-day operations of the Microsoft 365 (M365) environment including SharePoint Online Teams OneDrive and other associated M365 applications.
• Monitors system performance to ensure the health and reliability of the M365 services and troubleshoots issues as they arise. Acts as the escalation point for complex problems that require in-depth troubleshooting and resolution. Works directly with end-users to troubleshoot and resolve issues including user access connectivity and performance issues if required.
• Based on system performance identifies areas for improvement and implements solutions to enhance efficiency and user experience.
• Implements and maintains security policies compliance features and data protection measures within M365. Ensures adherence to organizational policies and procedures for information security and compliance.

• Configures and manages Single sign-on (SSO) implementations app registrations and other integrations with Azure/Entra ID.
• Implements and manages identity governance and secure access solutions such as Conditional Access Multi-Factor Authentication (MFA) and Privileged Identity Management (PIM).
• Manages email flow spam filtering and email security configurations.
• Integrates M365 applications with other business systems and services to ensure seamless interoperability and data flow.
• Maintains and optimizes hybrid identity solutions including Azure Active Directory Connect Entra proxy servers and Workday integration.
• Oversees the migration integration and rollout of new M365 features and services ensuring minimal disruption to business operations.
• Develops and implements automation scripts and workflows to improve efficiency and productivity.
• Creates and maintains comprehensive documentation of the M365 environment and procedures.
• Works closely with Enterprise Technology & Cyber Security cross-functional teams to understand business needs and develop innovative solutions leveraging M365 technologies.
• Develops and recommends strategies toward continual expansion improvement and efficiency gains for existing systems and new implementations based on business requirements.

• Develops communication material for end-users on M365 capabilities best practices and new features.
• Stays up to date with knowledge on the M365 platform features pertinent to PHO and the latest industry trends and advancements to drive continuous improvement.

Knowledge and Skills-

• Knowledge and experience with Microsoft 365 administration including Exchange Online SharePoint Online OneDrive for Business Teams and related services.
• Proficiency in PowerShell scripting for automation and management tasks.
• Strong understanding of M365 security and compliance features.
• Knowledge of networking concepts and protocols related to M365 services.
• Knowledge and understanding of M365 architecture and services across multiple geographies.
• Analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Interpersonal skills with the ability to effectively collaborate with cross-functional teams to gather business requirements.
• C customer service skills for dealing with all levels of end-users.
• Leadership and technical skills promote M365 capabilities best practices and new features.
• Written communication skills to create technical and non-technical documentation.
• Verbal and written communication skills with the ability to convey technical information to nontechnical stakeholders.

Education and Experience-

• Bachelors degree in computer science information systems or a related discipline.
• Minimum 8 years of experience managing and supporting M365 environments.
• M365 certifications are highly desirable.
• Experience with M365 migrations and implementations.
• Experience with identity and access management (IAM) tools and principles.
• Experience with Active Directory and Azure Active Directory.

Attributes and Competencies-

• Work is conducted within the framework of PHO policies protocols and standards provincial privacy legislation OPS I&IT operational and security requirements and M365 security and compliance features.
• Identifies areas for improvement and implements solutions to enhance efficiency and user experience.
• Acts as the escalation point for complex problems that require in-depth troubleshooting and resolution.
• Ensures adherence to organizational policies and procedures for information security and compliance.
• Ensures minimal disruption to business operations during the migration integration and rollout of new M365 features and services.
• Stays up to date with knowledge on the M365 platform features pertinent to PHO and the latest industry trends and advancements to drive continuous improvement.
• Recommends strategies toward continual expansion improvement and efficiency gains for existing systems and new implementations based on business requirements.

Duration: Permanent

Hours of Work: Full time 36.25 hours per week

Compensation Group:Ontario Public Service Employees Union

Salary :$50.45 - $61.13

Posting Date:

Closing Date:

Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

While we thank all applicants for their interest only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only and not for any other purpose.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to Once an applicant has been selected for an interview they can inform PHO about any accommodations they may require at any stage of the interview process.