Project Manager (Service Delivery Manager) - R
Project Manager (Service Delivery Manager) - R
Posted on :
01-09-2025
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1 Vacancy
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Job Description
Project Manager
Primary Skills
- Revenue Forecasting SOW creation and scope tracking P&L Management Program Management People Management Project Analytics Escalation Management
Job requirements
- Service Delivery Manager
- We are seeking a highly experienced Service Delivery Manager to lead large-scale complex technology engagements across Data Cloud and AI domains. The role carries full lifecycle responsibility from service transition to steady-state delivery ensuring client satisfaction adherence to scope and consistent service excellence.
- Act as the primary point of contact for service delivery managing client and business stakeholder relationships.
- Ensure successful end-to-end delivery of services and projects meeting agreed scope timelines budget and quality metrics.
- Oversee incidents problem and change management processes in alignment with ITIL/SDLC best practices.
- Monitor day-to-day service operations across infrastructure applications and business systems.
- Collaborate with Product Engineering QA Operations and Account Managers to ensure seamless delivery and resolve escalations.
- Prepare and present service performance dashboards governance reviews and reports for senior leadership and stakeholders.
- Manage resource planning effort estimation and financial forecasting to ensure efficient delivery.
- Drive process improvements automation and cost optimization leveraging AI and emerging technologies where applicable.
- Lead and support service transition and transformation projects ensuring smooth handover into steady-state operations.
- Ensure compliance with IT governance risk management security and regulatory standards.
- Mentor coach and guide delivery teams ensuring alignment with organizational goals and performance standards.
- 1418 years of experience in the software industry with a proven track record in service delivery of large-scale complex technology environments.
- 6 years in service delivery /program management with end-to-end ownership of delivery.
- Strong technical proficiency in Data and Cloud technologies with deep understanding of enterprise environments.
- Exposure to leveraging AI/automation to improve delivery productivity and efficiency.
- Hands-on experience with Agile methodologies (Scrum SAFe Kanban Hybrid Agile).
- Strong stakeholder management communication and executive presentation skills.
- Excellent organizational and leadership abilities with capability to manage distributed teams.
- Strategic thinker with strong problem-solving and decision-making capabilities.
- Bachelors or Masters degree in Computer Science Engineering or related field.
- PMP PRINCE2 or SAFe Agile certification.
- ITIL v4 certification desirable.
Role Overview
Key Responsibilities
Requirements
Education & Certifications (Preferred)
#LI-AM3
Required Experience:
IC
Employment Type
Contract
Key Skills
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