Project Manager (Service Delivery Manager) R
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Project Manager
Primary Skills
- Revenue Forecasting SOW creation and scope tracking P&L Management Program Management People Management Project Analytics Escalation Management
Job requirements
- Service Delivery Manager
- We are seeking a highly experienced Service Delivery Manager to lead large-scale complex technology engagements across Data Cloud and AI domains. The role carries full lifecycle responsibility from service transition to steady-state delivery ensuring client satisfaction adherence to scope and consistent service excellence.
- Act as the primary point of contact for service delivery managing client and business stakeholder relationships.
- Ensure successful end-to-end delivery of services and projects meeting agreed scope timelines budget and quality metrics.
- Oversee incidents problem and change management processes in alignment with ITIL/SDLC best practices.
- Monitor day-to-day service operations across infrastructure applications and business systems.
- Collaborate with Product Engineering QA Operations and Account Managers to ensure seamless delivery and resolve escalations.
- Prepare and present service performance dashboards governance reviews and reports for senior leadership and stakeholders.
- Manage resource planning effort estimation and financial forecasting to ensure efficient delivery.
- Drive process improvements automation and cost optimization leveraging AI and emerging technologies where applicable.
- Lead and support service transition and transformation projects ensuring smooth handover into steady-state operations.
- Ensure compliance with IT governance risk management security and regulatory standards.
- Mentor coach and guide delivery teams ensuring alignment with organizational goals and performance standards.
- 1418 years of experience in the software industry with a proven track record in service delivery of large-scale complex technology environments.
- 6 years in service delivery /program management with end-to-end ownership of delivery.
- Strong technical proficiency in Data and Cloud technologies with deep understanding of enterprise environments.
- Exposure to leveraging AI/automation to improve delivery productivity and efficiency.
- Hands-on experience with Agile methodologies (Scrum SAFe Kanban Hybrid Agile).
- Strong stakeholder management communication and executive presentation skills.
- Excellent organizational and leadership abilities with capability to manage distributed teams.
- Strategic thinker with strong problem-solving and decision-making capabilities.
- Bachelors or Masters degree in Computer Science Engineering or related field.
- PMP PRINCE2 or SAFe Agile certification.
- ITIL v4 certification desirable.
Role Overview
Key Responsibilities
Requirements
Education & Certifications (Preferred)
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
