We will count on you to:
- Service a book of business through the full policy lifecycle within service standards
- Build relationships with agency partners and sales representatives to improve risk classification bind ratios and sales volume
- Gain an understanding of agency management product distribution and claims procedures that enhance growth and underwriting profit
- Create and maintain procedures
- Professionally communicate with producers via phone email and chat regarding underwriting questions policy servicing and billing questions
- Mentor and train less experienced team members
- Work cross-functionally with Compliance Claims Product Underwriting and other business units to develop process improvements and product enhancements
- Provide input and feedback to leadership for continuous process improvement.
- Fill in for other team members to ensure business continuity during peak periods and/or when team members are unavailable.
What you need to have:
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
- 1-3 years work experience. Bachelors degree preferred but not required.
- Technical Skills: Proficiency in MS Office (Excel Word PowerPoint Outlook MS Teams)
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
What makes you stand out
- 3 years of insurance or closely related office experience.
- Successful completion of insurance and/or financial designations.
- Experience using third-party data
Must Have:
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
- 1-3 years work experience. Bachelors degree preferred but not required.
- Technical Skills: Proficiency in MS Office (Excel Word PowerPoint Outlook MS Teams)
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
Nice to Have
- 3 years of insurance or closely related office experience.
- Successful completion of insurance and/or financial designations.
- Experience using third-party cata
Additional Information
- Training period 5 days a week until fully trained
- Processing and customer service role
- Comfortable with emails phone
- Working on small commercial website team
- Entry level associate
- Final look prior to issuing policies
- Cancel reinstate amend a policy
- Limited pricing
- 6 individuals on the team
- Primarily transactional and once qualified more customer service
We will count on you to: Service a book of business through the full policy lifecycle within service standardsBuild relationships with agency partners and sales representatives to improve risk classification bind ratios and sales volumeGain an understanding of agency management product distribution ...
We will count on you to:
- Service a book of business through the full policy lifecycle within service standards
- Build relationships with agency partners and sales representatives to improve risk classification bind ratios and sales volume
- Gain an understanding of agency management product distribution and claims procedures that enhance growth and underwriting profit
- Create and maintain procedures
- Professionally communicate with producers via phone email and chat regarding underwriting questions policy servicing and billing questions
- Mentor and train less experienced team members
- Work cross-functionally with Compliance Claims Product Underwriting and other business units to develop process improvements and product enhancements
- Provide input and feedback to leadership for continuous process improvement.
- Fill in for other team members to ensure business continuity during peak periods and/or when team members are unavailable.
What you need to have:
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
- 1-3 years work experience. Bachelors degree preferred but not required.
- Technical Skills: Proficiency in MS Office (Excel Word PowerPoint Outlook MS Teams)
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
What makes you stand out
- 3 years of insurance or closely related office experience.
- Successful completion of insurance and/or financial designations.
- Experience using third-party data
Must Have:
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
- 1-3 years work experience. Bachelors degree preferred but not required.
- Technical Skills: Proficiency in MS Office (Excel Word PowerPoint Outlook MS Teams)
- High attention to detail creativity intellectual curiosity a desire to communicate and strong time management skills
- Excellent customer service and communication skills
Nice to Have
- 3 years of insurance or closely related office experience.
- Successful completion of insurance and/or financial designations.
- Experience using third-party cata
Additional Information
- Training period 5 days a week until fully trained
- Processing and customer service role
- Comfortable with emails phone
- Working on small commercial website team
- Entry level associate
- Final look prior to issuing policies
- Cancel reinstate amend a policy
- Limited pricing
- 6 individuals on the team
- Primarily transactional and once qualified more customer service
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