Bilingual Customer Service Coordinator
Bilingual Customer Service Coordinator
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Job Description
Overview
Now offering a $500 Sign On Bonus for qualified candidates!
KidsCare Home Healthis seeking a compassionate and detail-orientedBilingual Customer Service Coordinator to join our Quality Assurance team. This role is essential in ensuring client families and clinicians receive timely respectful and effective support that directly impacts the quality of care provided. We offer a supportive collaborative work environment and full benefits packgage for this in office position along with the opportunity to be a part of a company that makes a positive impact in pediatric clients and their families lives.
Responsibilities
Essential Duties and Responsibilities
- Serve as a liaison between families and clinicians to resolve care-related concerns.
- Run patient satisfaction reports and address identified issues.
- Use an internal ticketing system to manage daily workflow and follow-ups.
- Communicate with families in English and Spanish to address concerns and identify solutions.
- Collaborate with internal departments to meet service goals.
- Maintain confidentiality and professionalism in all interactions.
- Perform other duties as assigned.
Qualifications
Qualifications
- High school diploma or GED required.
- 12 years of healthcare or customer service experience preferred.
- Fluent in English and Spanish (spoken and written).
- Strong communication and problem-solving skills.
- Proficient in Microsoft Office and database systems.
- Ability to multitask and adapt in a fast-paced environment.
Physical Demands/Working Environment
- While performing the duties of this job the employee is regularly required to stand sit; talk hear and use hands and fingers to operate a computer and telephone keyboard.
- Ability to sit at a computer for an extended period.
- Light to moderate physical activity and lifting is required.
- Specific vision abilities required by this job include close vision requirements.
- Moderate noise (i.e. business office with computers phone and printers light traffic).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About KidsCare
Established in 2003 we are a pediatric home health agency serving children with special needs across the country. Our focus is on nursing speech physical and occupational therapy as well as providing case management for children up to 18 years of age. Founded upon the principle that patient care/therapy is most effective when it is one-on-one set in a familiar environment and includes family member and caregiver involvement the organization has grown from its original roots in Dallas Texas to a multi-state operation. Regardless of this growth however our original commitment of providing quality health care to every child and family serviced as never changed.
INDA
Required Experience:
IC
Employment Type
Full-Time
