Italian Customer Support Advisor -
Italian Customer Support Advisor -
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Italian Customer Support Advisor (Athens)
Location: On-site in Athens Greece or Remote from anywhere in Greece
Start date: ASAP
Contract: Full-time permanent
Languages: Italian (C2/native) English (B1/B2) for internal communication
Relocation: Yes (support provided for moves to Athens)
About the role
Join a multinational customer experience team supporting Italian-speaking customers. Youll handle inquiries via phone email and chat providing clear friendly and efficient resolutions while representing well-known brands.
What youll do
-
Respond to customer queries in Italian across phone/email/chat
-
Troubleshoot issues track tickets and follow up to closure
-
Escalate complex cases and collaborate with team leads/QAs
-
Meet KPIs (quality CSAT productivity adherence)
What you need
-
Fluent Italian (C2/native)
-
English B1/B2 (for training/tools/internal comms)
-
Customer-centric mindset and strong communication skills
-
Comfortable with shift work (including weekends/rotations)
-
Eligibility to work in Greece (or willing to relocate with provided support)
Whats offered
Competitive salary package performance incentives (company standard)
Relocation support to Athens (e.g. flight assistance temporary accommodation guidance local onboarding)
Paid training equipment (for remote roles) private health insurance (company policy) and employee programs.
Growth and internal mobility in a large international CX environment
How to apply
Send your CV in English with the subject Italian CS Athens/Remote ASAP to .
Please indicate:
-
On-site Athens or Remote from Greece
-
Soonest start date & current location
-
Work eligibility (EU citizen / Greek residence permit / other)
Employment Type
Full Time
