Private Patient Coordinator

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following independently conducted survey of Newmedica colleagues we have been certified as a Great Place to Work for the second year running. This is a global benchmark that recognises employers who provide an outstanding employee experience.

Role overview
We are looking for a Private Patient Coordinator to join our Northampton site. This will be 40 hours over 5 days per week including weekends on a rota basis (delete if not applicable).

As Private Patient Coordinator your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us from first contact to the end of their treatment pathway. This will include meeting and greeting them on the day of their appointments and treatments. We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.
You will be the central point of contact for all telephone queries in regard to private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs. You will also undertake general administrative tasks.

Our clinics are busy so were looking for someone who can manage a busy and varied workload. We are looking for someone who is incredibly customer focused with the ability to provide a first class service to patients. The thought of eye surgery can be a daunting prospect for patients to deal with so you will need to have an empathetic approach and be able to put others at ease.

What skills and experience do I need

• Experience in a customer service role and a passion for delivering excellent service
• Experience in a healthcare environment would be advantageous but not essential
• Excellent administration skills
• The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems
• Outstanding communication skills
• A good team player - happy to jump in and support others when required
  

What were offering

• A salary of 25396.80 increasing to RLW upon successful completion of probation period.
• 200 Hours annual leave plus bank holidays.
• An additional day annual leave for your birthday.
• Death in Service scheme.
• A company pension scheme.
• Funded Blue Light Card.
• Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well-being/counselling/advice service.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright spacious and modern working environment built to the highest standards
  

If you would like an informal chat about the opportunity or to request a job description please contact .

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit out staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language or social origin.