German speaking reservations agent in Malta w/Relocation bonus
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Job Location:
St. Paul's Bay - Malta
Monthly Salary:
Not Disclosed
Posted on:
01-09-2025
Vacancies:
1 Vacancy
Job Summary
As an German-Speaking Reservations Agent you will be responsible for managing reservations and providing outstanding customer service to our Italian-speaking guests. Your primary duties will include:
Location: Mosta Malta
Work type: On-site Full-time
Some of your tasks may include:
- Handle incoming reservation inquiries via phone email and online platforms.
- Assist guests in making modifying and canceling reservations accurately and efficiently.
- Ensure all reservations are processed accurately in the booking system.
- Manage room inventory and maximize occupancy through effective yield management techniques.
- Provide personalized assistance to Italian-speaking guests addressing their inquiries concerns and special requests promptly and professionally.
Qualifications:
- German C2 level
- English C1 level minimum
- Previous experience in reservations customer service or hospitality is preferred but not required.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organizational and multitasking abilities with attention to detail.
- Proficiency in computer applications including reservation systems and Microsoft Office Suite.
- Ability to work efficiently under pressure in a fast-paced environment.
- Flexibility to work shifts including evenings weekends and holiday
Please upload your CV in English*
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
