Operations Manager
Operations Manager
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Job Description
About Upshop:
Upshop is the foremost provider of a SaaS platform designed to streamline forecasting ordering production and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks promoting smarter and more interconnected operations across Fresh Center DSD and eCommerce departments. With over 450 retailers and 50000 stores relying on its mission-critical operations platform globally customers have witnessed substantial enhancements in sales shrinkage reduction food safety and sustainability throughout their stores.
Overview of the role:
At the heart of every high-performing leadership team is a cadence: the steady rhythm of meetings priorities and execution that keeps everyone aligned and moving forward. At Upshop we know that cadence doesnt happen by accident: it takes rigor communication and an operator who can translate complexity into clarity.
Were hiring an Operations Manager to run the operating rhythm of Upshops leadership team. This role blends execution and communication: youll prepare agendas and pre-reads distill complex conversations into clear follow-ups and ensure leadership is working against shared priorities. Youll also support major initiatives like offsites vendor management and communications campaigns that reinforce Upshops culture and employer brand.
This is a role for someone with strong business acumen and communication skills who thrives at the intersection of structure and storytelling. Youll be a power user of digital tools (AI automation and collaboration platforms) and play a key role in helping Upshops leadership operate with speed transparency and consistency.
Unlike a traditional admin role this position offers a front-row seat to strategy and execution with opportunities to grow into broader operations communications or strategy responsibilities over time.
Responsibilities:
- Prepare clear agendas pre-reads and post-meeting summaries that capture decisions and actions.
- Facilitate weekly leadership operating cadence sessions (i.e. business reviews QBRs).
- Support leadership communications including internal updates and employer branding initiatives.
- Identify and implement workflow improvements using AI tools automation and collaboration platforms.
- Plan and execute logistics for leadership offsites and internal events.
- Orchestrate scheduling for key leadership calendars ensuring priorities are aligned time is invested on the highest-impact work and meetings run with purpose.
- Coordinate vendor relationships and renewals for key systems and tools.
- Serve as a culture carrier and communication hub ensuring information flows clearly across teams.
Qualifications:
- Bachelors degree in Business Communications or a related field.
- Strong organizational and project management skills; thrives on structure detail and follow-through.
- Excellent communicator with the ability to distill complex discussions into concise outputs.
- Tech-savvy and eager adopter of new tools; comfortable leveraging AI and automation to improve productivity.
- Experience supporting senior leaders in a fast-paced business environment (scheduling operations or program management).
- Business acumen and judgment: able to connect daily cadence work to broader company goals.
- Collaborative team player with a proactive resourceful mindset and service orientation.
- Desire to grow into expanded operations communications or strategy roles beyond traditional admin responsibilities.
Benefits/Perks:
- Competitive salary
- Employer-matched 401(k) plan
- Attractive paid time off policy
- Career growth and development opportunities
- Home office setup support
Required Experience:
Manager
Employment Type
Full Time
