Customer Service Ambassador
Customer Service Ambassador
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
About JLL
Were JLL. Were a professional services and investment management firm specializing in real estate. As a Fortune 500 company we help real estate owners occupiers and investors achieve their business ambitions.
If youre looking to step up your career JLL is the perfect professional home. With us youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections and be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
About the role:
- To assist with the day-to-day operation issues and management for co-working space.
- To monitor and maintain the cleanliness safety and functionality of the facility.
- To provide exceptional customer service to tenants guests and visitors. Address inquiries and resolve issues related to facilities and services.
- To assist in planning and setting up events workshops and networking activities.
- To handle administrative work including tenant registration visitor registration attendance report selling report etc.
- To ensure works are compliance with the Company and the Clients policy and standards including health & safety work practices in the clients office.
- To work alongside the Facilities Manager and other team members to enhance overall member experience.
- To handle ad hoc duties.
What this job involves:
Bringing enhanced comfort and efficiency to the office
How can you help make employees and visitors alike love our office Youll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks youll do to spruce up the office.
Youll keep an eye out for potential emergencies and carry out steps for managing such situations. Youll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you.
Blending security and hospitality
How important is security to you Security is a tall order and calls for an all-hands-on-deck approach. As such we are always on the lookout for people for whom attention to security details comes this role youll help give an extra layer of protection by doing regular checks of our CCTV systems to review the need for maintenance and repairs. Youll oversee visitor accessclients contractors vendorsand maintain logs and filing work of such information on a regular basis. Youll not only be the gatekeeper but also the face of JLL acting as a back-up receptionist as needed.
As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests youll be working closely with our security guards receptionists and tea attendants overseeing them and ensuring they carry out all work to a high standard.
Keeping stakeholders engaged
Every business aims for client satisfactionbut we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholdersmanagement clients vendors landlordswell be more than happy to work with you. Because in this role youll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholders needs.
Sound like you To apply you will have:
- Diploma / Degree in Facilities Management / Property Management / Customer Services / Tourism and Hospitality/ Administration or relevant disciplines.
- 1 year of relevant experience preferred. Fresh graduates and candidates without relevant experience are also considered
- Proficiency in both written and spoken English with good presentation and communication skill.
- Interface with clients landlords consultants contractors and suppliers required.
Smart
Do you have more than two years experience in facilities management Are you driven by service excellence Are you knowledgeable in budgeting and facilities security Wed love to speak with you!
Articulate
Excellent communication skills are vitalboth spoken and writtenas well expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. And if you know both the English and Chinese languages that would be super! If you think you possess all these then lets work together and explore opportunities.
What you can expect from us
Were an entrepreneurial inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best so we invest in supporting each other learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition well-being benefits and pay. Well offer you a competitive salary and benefits package.
With us youll develop your strengths and enjoy a career full of varied experiences. We cant wait to see where your ambitions take you at JLL.
Apply today!
Location:
On-site Hong Kong SAR ChinaJob Tags:
HiringIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
