Customer Quality Engineer
Customer Quality Engineer
Posted on :
01-09-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 80000 - 105000
Vacancy
1 Vacancy
Posted on :
01-09-2025
Job Description
Details:
Summary of Position
The Customer Quality Engineer is responsible for leading customer-focused quality assurance efforts and ensuring high levels of customer satisfaction through timely root cause analysis corrective actions and continuous improvement initiatives. This role manages all aspects of customer audits and acts as the key link between production engineering and sales by serving as the primary contact for customer quality concerns. The position also oversees the implementation of standard Return Material Authorization (RMA) and Root Cause Corrective Action (RCCA) processes at the site level while ensuring consistency across teams.
The Customer Quality Engineer is responsible for leading customer-focused quality assurance efforts and ensuring high levels of customer satisfaction through timely root cause analysis corrective actions and continuous improvement initiatives. This role manages all aspects of customer audits and acts as the key link between production engineering and sales by serving as the primary contact for customer quality concerns. The position also oversees the implementation of standard Return Material Authorization (RMA) and Root Cause Corrective Action (RCCA) processes at the site level while ensuring consistency across teams.
Details:
Essential Duties and Responsibilities
- Serve as the primary site liaison for customer quality issues including RMA investigations root cause analysis and coordination with Sales and Engineering.
- Analyze warranty claims audit results and quality performance metrics to identify patterns and areas for improvement.
- Supervise and guide a team of quality technicians or engineers focused on finished products audits customer requirements and outgoing quality.
- Provide regular reports on customer quality performance KPIs scorecards inspection results and process monitoring to site leadership.
- Implement and maintain customer quality processes aligned with corporate standards (RMA RCCA Apollo A3 PDCA).
- Monitor and improve customer complaint resolution time RMA cycle time and customer satisfaction levels.
- Lead cross-functional teams to resolve customer-reported issues uncover systemic root causes and implement lasting corrective actions.
- Support design and process improvements using DFMEA PFMEA control plans and related quality tools.
- Maintain and strengthen systems for outgoing inspection product traceability and statistical analysis (SPC Pareto etc.).
- Drive lessons learned from customer feedback into product and process improvements across departments.
- Prepare and deliver customer-facing quality reports and performance metrics.
- Support Quality Management Systems (QMS) compliance related to outgoing product and customer expectations.
- Promote a culture of quality customer focus and continuous improvement through coaching audits and team development.
- Collaborate with Product Engineering Manufacturing and IT to enhance quality dashboards and VOC tracking tools.
- Willingness and ability to travel up to 30% as required by customer needs.
Qualifications & Skills
Skills:
- Proven ability to lead cross-functional initiatives with both technical knowledge and leadership capability.
- Ability to interpret regulatory and customer requirements effectively.
- Excellent communication skills including the ability to clearly present technical information to internal and external stakeholders.
- Strong root cause analysis and problem-solving expertise (8D 5-Why Fishbone).
- Experience leading quality investigations and presenting findings to customers and internal teams.
- Proficiency in statistical process control and analysis tools (SPC Minitab Excel).
- Strong knowledge of statistical analysis and hypothesis testing.
- Skilled in PowerPoint for report preparation and presentations.
- Effective time management and multitasking abilities in fast-paced environments.
- Knowledge of QMS (ISO 9001 or equivalent) FMEA and CAPA.
- Strong collaboration skills across Engineering Sales Operations and IT.
Traits:
- Analytical and detail-oriented with strong organizational skills.
- Highly action-oriented with a sense of urgency and follow-through.
- Customer-focused mindset with a passion for product quality.
- Team player who builds trust and drives continuous improvement.
- Strong work ethic and ownership mentality.
- Effective communicator across all levels of the organization.
Education & Experience:
- Bachelors degree in Engineering Quality or a related field or equivalent experience.
- 2 years of experience in Quality Assurance Customer Quality or Customer Experience within a fast-paced highly automated manufacturing environment.
- 1 year of supervisory or leadership experience.
- Experience with inline inspection systems and methodologies.
- Strong customer-facing experience in managing quality concerns and building client trust.
- Quality Engineer Certification required.
- Green Belt (or higher) Certification required.
- Certified Lead Auditor required.
- Experience in solar/PV manufacturing preferred.
Compensation and Benefits
- $80000 $105000 annually
Employment Type
Full-Time
Key Skills
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