eCommerce Marketplace Program Manager, WW CSO
eCommerce Marketplace Program Manager, WW CSO
Posted on :
01-09-2025
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1 Vacancy
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Job Description
In this role you will:- Lead the global CX strategy across marketplaces ensuring a seamless and optimized customer experience that aligns with Apples high standards.- Collaborate with internal teams (including WW Product Marketing WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth.- Execute a WW Marketplaces CX roadmap including A/B testing technical improvements and marketplace program launches to continuously improve the digital shopping journey and results.- Use data-driven insights from web analytics industry trends and customer behavior to inform decision-making and optimize the online customer experience.- Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
- Typically 8 years experience in eCommerce CX Marketplace sales
- Hands-on experience with one or more Marketplaces such as Amazon Flipkart Coupang etc.
- A strategic problem solver with experience in eCommerce digital merchandising or customer experience management
- Analytical and meticulous with a strong ability to translate data into actionable strategies
- A team player who excels in cross-functional collaboration and stakeholder management
- Proficient in Excel and Keynote
- Passionate about innovation customer experience and digital transformation
- Exceptional verbal and written communication skills
- Masters degree or MBA in a business field preferred
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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