Project Manager â Payments & Trust (Global Digital & Assisted Channels)
Project Manager â Payments & Trust (Global Digital & Assisted Channels)
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Job Description
Are you passionate about driving impact through digital innovation Do you thrive in complex environments and know how to turn strategy into execution
Were looking for aProject Managerto join ourPayments & Trustproduct withinGlobal Digital & Assisted Channels Tribe.
About Payments & Trust
Payments & Trust is a high-impact product area serving millions of mobile banking customers across multiple ING countries. It consists of three domains:
- Enrolment & Access including fraud prevention
- Payments
- Digital Wallets
The product is part of the global digital tribe which is responsible for various aspects of the ING mobile banking app. Our squads develop and maintain mobile front- and backend applications continuously aiming to exceed expectations of our app users across the countries we service.
Together we manage and deliver globally scalable features such as mobile app enrolment Check het Gesprek Apple & Google Pay the upcoming WERO initiative card management Money Transfer and more. Our product includes7 teamsresponsible for native mobile front-end development and in some cases backend(-for-frontend) APIs.
What will you do
AsProject Manager you will be responsible for leading strategic cross-team and cross-tribe initiatives all related to Payments & Trust. You will drive projects from discovery to implementation ensuring alignment clarity and delivery.
Key responsibilities include:
- Explore and assess potential opportunities before formal project initiation including gathering consumer input and evaluating strategic relevance
- Lead the discovery phase of initiatives to define problem spaces validate needs and shape direction
- Set up and coordinate large-scale strategic projects (e.g. App2App Money Transfer Wizard migration Dream Payments Payment Activity Center)
- Define scope governance and roadmap (including milestones)
- Identify and manage dependencies across teams and tribes
- Engage and align stakeholders across business and IT
- Escalate impediments and support decision-making
- Ensure timely delivery and measurable outcomes
- Lead smaller product-related initiatives and events (e.g. Product Day offsites productization plans contributions to tribe initiatives such as start screen and subscription manager OHI improvements)
You will be embedded in thePayments & Trustproduct and work closely with theProduct Leadto align on (strategic) priorities project progress and which initiatives to take on. Youll collaborate intensively with theCustomer Journey Expertsand teams within the product that are directly linked to these initiatives.
In addition youll work with a wide range of stakeholders across ING both within and outside the tribe business and IT. This includes other tribes such asPaymentsFraudR&BT andRisk in allOneApp countries(Netherlands Belgium Romania Germany Italy Australia etc.).
What will you bring
- 5 years of experience inproject managementand/orchange management
- Proven track record in deliveringcustomer-facing (digital) products ideally in mobile app environments
- Strong ability to connectvision people and execution with enthusiasm
- Experience working incomplex international environments
- Solid understanding ofbusiness-to-IT delivery; experienced to work closely with developers and technical teams
- Knowledge ofdigital channelspayments and/orfraud preventionis a strong plus
- Proactive self-driven and decisive
- Flexible and adaptable to shifting priorities and product needs
- Fluent inEnglish(written and verbal)
Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS) 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.
Interested
You can apply online for this position by clicking on Apply/Solliciteren and submit your resume and letter of motivation.
Required Experience:
IC
Employment Type
Full-Time
