Senior Network Engineer
Senior Network Engineer
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Senior Network Engineer role with TaskUs:
The Senior Network Engineers role is to provide operational support for the global TaskUs Network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware software and communication links. The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations.
The Senior Network Engineers job function could include on-boarding of new clients design and implementation of new offices or integration of network technologies. This is achieved through coordination with Demand or Project Managers and use of network management systems for documentation and implementation requests. Responsibilities include responding to ticket requests and incident notifications and resolving issues within Service Level Agreements.
Key Responsibilities:
Provide support to Project or Demand Managers based on requirements to integrate a network setup.
Provide solutions to Complex problems with well planned documentation.
Complete Preventative Maintenance activities such as code updates & equipment updates.
Incident Management Problem Management Change Management & Capacity Management.
Manage assigned projects and program components to deliver services in accordance with established objectives.
Respond to inquiries from staff administrators service providers site personnel and outside vendors and etc. to provide technical assistance and support.
Security & Audit compliance.
Operational-related Moves Adds Changes and Deletes (MACD).
Adherence to Operational Standards.
Compliance with Engineering Design Standards and established operational processes.
Participate in the Development & Maintenance of operational documentation to include updating Engineering documentation changes due to operational changes escalation procedures & vendor contracts.
Provide Root Cause Analysis for Network Events.
Other duties as assigned by management.
Technical Skills Needed:
Networking Technologies: DNS DHCP VPN Network Security IP Routing Protocols
Cisco Networking Technologies: Routing & Switching routing protocols (BGP OSPF)
Cisco Wireless
Meraki Wireless
Palo Alto Firewalls
Required Qualifications:
5 years extensive experience in the support of Cisco Networking Technologies.
Strong technical analytical and interpersonal skills required.
Practical Technical knowledge on CISCO Networking Technologies.
ITIL Ver. 3.0 or Ver. 4.0 preferred.
Ability to communicate in an understandable polite and friendly manner both written and verbal to both technical and non-technical audiences.
Strong organizational skills and ability to multitask in a fast-past working environment.
High level technology problem solving skills.
Standing and sitting for sustained periods of time at least 25%.
Ability to travel up to 25% of the time.
Education / Certifications:
Bachelors Degree in Computer Science Computer Engineering Engineering Communications and or equivalent experience. Also CCNA/CCNP Certifications are also required
Work Location / Work Schedule / Travel:
Mostly WFH (RTO as needed)
Shifting Schedule
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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