Customer Service Analyst
Customer Service Analyst
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Customer Service Analyst. ser un enlace clave entre Copeland el rea de Ventas y los Clientes. Ser responsable de gestionar los pedidos de los clientes asegurando su anlisis y procesamiento oportuno en Oracle adems de mantener una comunicacin clara y constante sobre el estado de las rdenes y los envos.
Esta posicin requiere al menos 3 aos de experiencia comprobada en la industria similar con slidos conocimientos en gestin de rdenes sistemas ERP y atencin a clientes en entornos industriales.
Responsabilidades Principales
Gestin de rdenes
- Recibir analizar y cargar pedidos de clientes en Oracle en un plazo mximo de 24 horas.
- Generar las confirmaciones de pedido (Ack) y comunicar a los clientes las fechas actualizadas de envo.
Control de Inventario y Envos
- Realizar anlisis diarios de inventario y pedidos abiertos.
- Garantizar que todos los pedidos programados para el da sean preparados y enviados en tiempo.
Documentacin y Cumplimiento
- Mantener registros completos y actualizados de todas las interacciones con clientes y la documentacin asociada a los pedidos de acuerdo con las polticas de la compaa.
Soporte al Equipo de Ventas
- Colaborar estrechamente con el rea de Ventas brindando visibilidad sobre el estado de los pedidos y apoyando en actividades comerciales.
Atencin y Comunicacin con Clientes
- Actuar como punto de contacto directo con los clientes asegurando una comunicacin profesional clara y oportuna.
- Resolver consultas escalar incidencias cuando sea necesario y mantener altos niveles de satisfaccin del cliente.
Requisitos:
- Mnimo 3 aos de experiencia en industria similar idealmente en roles de Customer Service Gestin de rdenes o Supply Chain.
- Conocimiento avanzado en sistemas ERP (Oracle deseable).
- Experiencia en logstica documentacin de exportacin y procesos de cumplimiento de pedidos.
- Manejo avanzado de Excel; se valorar experiencia en elaboracin de reportes y tableros de control.
- Excelente comunicacin oral y escrita en espaol e ingls.
- Habilidades organizativas orientacin al detalle y capacidad para trabajar bajo presin con plazos ajustados.
Collaboration First Hybrid Work Arrangements:
This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Required Experience:
IC
Employment Type
Full-Time
