ARC Specialist
ARC Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
EXCITED TO GROW YOUR CAREER WERE GLAD YOURE HERE!
Responsible for processing ARC settlement reports. Authorize an average 1.7 million per week cash remit settlement draft to pay ARC. Ensure adherence of ARC and airline regulations ensures back-office functionality meets ARC requirements. Represents Maritz Travel in ARC matters and administers ARC products. Balances & maintains data integrity in Central Command for ARC Exchange transactions & Southwest Airlines non-ARC transactions. Administers airline refund requests & manages carrier debit memo process.Primary Responsibilities
30%- ARC PROCESSING/ADMINISTRATION:Reconcile & balance ARC transactions daily screening exchange transactions for consistency between ARC Sabre & the back-office system. Communicate to the agents & QCA daily on procedural & financial ARC financial results to Financial all ARC Application products maintaining Team logins & passwords & participating in new ARC application training or in ARC conference calls when invited to represent the Agency to Maritz Management on industry changes and challenges as it relates to ARC.
35%- REFUND PROCESSING/ DEBIT MEMO RESEARCH & PAYMENT:Screen tickets queued for refund checking fare rules for penalty all ARC refunds in compliance with carrier correspondence to carriers when an ARC refund cannot be with teams on refund up on refunds as they spreadsheet for every carrier submitted refund ARC Memo Manager daily for new debit memos posted;Research Debit Memos to find disputable evidence and challenge invalid or questionable debit memos and negotiate debit memos via ARC & report Debit Memos to Guest Services Management QCA& Financial Departments tracking violations at a program level.
35%- SYSTEM ADMINISTRATION/ SOUTHWEST PROCESS/ MISCELLANEOUS:Monitors & update errors in the back-office validation rules and assist -office upgrades testing and implementing system on back-office interface issues related to Impact & incoming WN emails with data in back-office system by updating ticket all WN credit online & forward for MCOs and paper tickets for filing or monthly security updates & Client Audit documents when with Corporate Insurance Manager to obtain renewal of ARC security bonds.
Qualifications
1. Bachelors degree preferred or equivalent experience required.
2. ARC (Airline Report Corporation) certified or willing to obtain certification within 4560 days of hire
3. Accounting experience preferred
4. Years Travel Industry experience with strong emphasis on ticketing debit memos and refunds.
5. Strong working knowledge of SABRE and back-office systems functionality.
6. Knowledge of internal system/applications.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical dental vision life insurance disability 401k tuition reimbursement paid time off and more! Part-time employees may qualify for medical 401k and paid time off depending on total hours worked. View all details at .
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by calling 1- or by sending an email to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
