Box Office Representative
Box Office Representative
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Job Description
The heart of Boston Ballet is the human experience. Through our living and breathing art we forge human connectionsbetween artist and attendee teacher and trainee friend and newcomer ones outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences identities races cultures and ideas are welcomed encouraged and heard.
The Box Office Representative is a part-time front-line non-exempt position that is responsible for selling single group and subscription tickets for Boston Ballet performances and for providing excellent customer service and accurate information to all patrons.
Essential Functions:
- Process subscriptions exchanges tickets comps group sales refunds donations and gift cards using Tessitura (Boston Ballets customer relation management database)
- Balance and reconcile sales/exchange activities daily
- Receive and respond to inbound calls messages and emails with a high level of customer service and a focus on being friendly energetic patient and empathetic and with a strong ability to problem solve difficult situations
- Responsible for staying organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries questions about subscriptions or ticket and discount information performance schedule casting and special events
- Work at the theatre in the Box Office during performance weeks to process sales distribute tickets and resolve customer issues
- Perform various administrative tasks: dispense tickets in person and via mail package subscriptions accurately file orders
Please be sure to include a cover letter with your resume when you submit an application in order to be considered for the position.
- Bachelors Degree or relevant experience preferred
- Minimum of 1 year of experience in sales and customer service
- Strong customer service skills; professional enthusiastic and accurate with numbers and details
- Flexible positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
- Computer skills with the ability to use Microsoft Office Excel and Word
- Experience with Tessitura a plus
- Enthusiasm to contribute to a work environment that strives for diversity equity and inclusion
- Some evenings and weekends are required during performance weeks
- Hours vary based on labor needs
Required Experience:
Unclear Seniority
Employment Type
Part-Time
