Housing Manager
Housing Manager
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Job Description
Location: Canberra (with travel to Batemans Bay as required)
Employment Type: Permanent Full-time (38 hours per week)
Are you a property management professional with a strong grasp of tenancy law and a passion for supporting communities Do you thrive in leadership roles where you can combine practical problem-solving with compliance and quality improvement
We have partnered with SEARMS to recruit a Housing Manager a pivotal role overseeing the delivery of high-quality housing services that make a real difference for Aboriginal clients and communities.
About the Organisation
SEARMS is a leader in providing culturally appropriate housing and housing services for Aboriginal clients and communities. Guided by their values of Leadership Integrity Innovation Kinship and Equity SEARMS is committed to creating safe sustainable housing and improving the lives of the communities they serve.
The Role
Based in Canberra the Housing Team Leader will oversee tenancy management and housing services across SEARMS portfolio. This is a hands-on leadership role where you will mentor staff manage complex tenancy matters and ensure compliance with legislation contracts and standards.
Your responsibilities will include:
- Leading coaching and developing the Housing team to deliver responsive high-quality tenancy services.
- Appearing at and preparing for NCAT hearings providing expert tenancy advice and ensuring compliance with the NSW Residential Tenancies Act.
- Overseeing tenant sign-ups lease management rent reviews arrears and dispute resolution.
- Ensuring tenancy management policies and processes are trauma-informed up-to-date and aligned with compliance frameworks (NRSCH/ASES).
- Monitoring and reporting on tenancy KPIs arrears anti-social behaviour and compliance.
- Building strong relationships with tenants stakeholders and internal teams.
- Driving continuous improvement in housing services.
Were seeking a housing or property management professional with deep knowledge of the NSW Residential Tenancies Act and proven NCAT experience. Youll be confident in managing complex tenancy issues providing advice and leading your team to deliver excellent outcomes.
You will bring:
- At least 3 years experience and qualifications in Property Management or equivalent in Community Housing.
- Extensive knowledge of the NSW Residential Tenancies Act.
- Demonstrated experience with NCAT case preparation presenting and advising at/for NCAT.
- Minimum 3 Years Management Experience
- Proven skills in tenancy management dispute resolution and stakeholder engagement.
- High-level organisational reporting and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and tenancy management systems (e.g. Console).
Mandatory Requirements:
- Working with Children Check.
- National Criminal History Check.
- Full Drivers Licence.
- COVID-19 vaccinations (as per health guidelines).
What You Will Get:
- Permanent full-time role at SCHADS 6.1 with salary packaging benefits.
- An opportunity to lead meaningful work supporting Aboriginal communities.
- A supportive and collaborative team culture.
- Professional development and growth opportunities.
How to Apply
If this sounds like you wed love to hear from you! Please submit your resume and a cover letter addressing the key selection criteria.
Applications will be assessed as they are received. For a confidential discussion please contact Mahala Warren
Required Experience:
Manager
Employment Type
Full-Time
