Event Operations Supervisor (Catering and Conventions)
Event Operations Supervisor (Catering and Conventions)
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Job Description
Event Operations Supervisor
The Hamilton Convention Centre by Carmens is more than just a venueits one of Canadas premier full-service privatized event spaces right in the vibrant core of downtown Hamilton. As the citys largest event venue were known for delivering exceptional large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.
Alongside fig&lemon one of Southern Ontarios most premium off-site catering companies we bring distinctive dining and hospitality to Hamilton Niagara and beyond. Whether youre managing an event on-site or leading service at a prestigious off-site location your role helps create extraordinary moments that guests will remember long after the event ends.
As part of Carmens Group youll be supported by over 40 years of hospitality excellenceand empowered to contribute to a legacy of unforgettable experiences. If youre ready to lead inspire and deliver excellence this is the place to grow your career.
Why Work for Carmens Group
Flexible scheduling
Career coaching & growth opportunities
Great Place to Work Certified ()
Named Best Workplace in Canada & Hospitality/Retail
Perks & Benefits:
Pay on Demand get paid when you need it
Global hotel discounts for your travels
Comprehensive Group RRSP & Health Benefits
Restaurant & venue discounts
Wellness programs & staff events
Clear opportunities to grow into leadership roles
Employee recognition programs celebrating achievements and milestones
Referral bonuses for bringing great talent to the team
Safe inclusive and supportive workplace culture
Join a company that values your growth wellbeing and passion where your career is supported every step of the way.
As the Event Operations Supervisor you will:
Supervise events both on-site and off-site ensuring flawless execution of banquet event orders (BEOs).
Lead by example: demonstrate outstanding guest service adaptability and strong leadership while coaching and supporting your team.
Ensure event schedules and timelines are followed maintaining clear communication with servers and event staff.
Act as a host and ambassador for the venue liaising between guests management and team members.
Build rapport with guests answer questions and ensure satisfaction throughout the event.
Manage administrative tasks such as scheduling as well as opening and closing duties.
Inspire and motivate team members to create extraordinary guest experiences.
Perform other duties as required to ensure seamless events.
Qualifications:
2 - 3 years in a Supervisory role within catering and/orspecial events
Strong leadership organizational and communication skills.
Hospitality or Event Management education/experience is an asset.
Banquet serving experience an asset.
Smart Serve Certification (required).
G-class drivers license (required).
Ability to work a flexible schedule including mornings evenings and weekends.
Required Experience:
Manager
Employment Type
Full-Time
