Senior Systems Engineer
Senior Systems Engineer
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$ 70000 - 90000
1 Vacancy
Job Description
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Description:
TeamLogic IT Core Values:
Senior Systems Engineer Responsibilities:
- Provide support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Create and manage endpoint policies leverage automation and scripting to conduct timely patching/administration of client endpoints.
- Server administration via Active Directory File & Print services DNS DHCP.
- Network firewall and switch administration and maintenance.
- Intermediate understanding of network server solution design and architecture.
- Perform preventative maintenance including analyzing and improving performance of workstations printers and peripherals.
- Establishing team-based relationships with all departments and colleagues.
- Ensuring company safety and security standards are met. Adherence to all security guidelines
- Bachelors Degree in the field of Computer Science and/or 5 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop and server operating systems including Windows 7 Windows 10 Windows 11 Server 2008 Server 2012 Server 2016 and Mac OS.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Familiarity with Endpoint Detection & Response (EDR) and Managed Detection & Response (MDR) cybersecurity solutions.
- Experience with sophisticated firewalls (Sophos Meraki Cisco Fortinet) a plus.
- Experienced leveraging RMM and PSA tools to improve client outcomes. NinjaOne RMM and Autotask PSA experience a plus
- Exceptional interpersonal skills with a focus on rapport building listening and questioning skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Ability to work under moderate supervision.
- Sales Engineering experience a plus.
- Valid Driver License and ability to drive to customer locations when required.
- MCSA/MCSE and/or other Microsoft certifications
- CompTIA A CompTIA Net and/or CompTIA Security certifications preferred.
Flexible work from home options available.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Employment Type
Full-Time
