Head of Retail Operations
Head of Retail Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Remarkable people; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on peoples lives At GMHBA every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years weve been dedicated to serving the community and as a result have become one of Australias leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections embrace individuality and maintain a supportive performing culture. GMHBA offers a flexible workplace a community-focused culture and a great regional lifestyle
Description
We are looking for a strategic visionary and people-focused leader to take the helm of our Retail Operations across Health Insurance and Eye Care bringing together business acumen operational excellence and a passion for delivering exceptional customer and patient experiences.
About the Role
As a key member of our Senior Leadership Team you will:
- Drive the strategic and operational leadership of GMHBAs retail health and eye care operations across Geelong and regional areas.
- Partner with the Director of Clinical Care to deliver integrated business outcomes ensuring high-quality patient care commercial success and regulatory compliance.
- Lead and empower multi-site teams fostering a culture of innovation collaboration and continuous improvement.
- Shape the future of regional health by delivering exceptional customer experience supporting clinical excellence and helping achieve GMHBAs ambitious growth strategy.
- Manage complex operational systems oversee performance metrics and optimise end-to-end service delivery to meet evolving community needs.
Skills And Experiences
What Youll Bring
Were looking for someone who is:
- A seasoned operational leader with multi-site multi-disciplinary healthcare experience
- Commercially astute with a strong grasp of P&L accountability and performance delivery
- A collaborative and authentic leader who can inspire teams manage change and drive results
- Passionate about community health and experienced in delivering excellence in both clinical and customer service environments
- Strategic in thought meticulous in execution with the ability to align local operations with broader business objectives
Required Qualifications & Experience
- Tertiary or post-graduate qualifications in Health Operations Business or Leadership
- Proven success in senior roles overseeing clinical or health-related service operations
- Strong experience in strategy development service delivery and people leadership
- Ability to lead through complexity in a multi-brand regional environment
- Expertise in regulatory compliance governance and continuous improvement
Desirable:
- MBA or advanced post-grad qualifications
- Experience across services like Optical Dental Primary Care or Aged Care
Why Join GMHBA
At GMHBA were for the community not for profit. Youll join an organisation that:
- Champions purpose-driven leadership and community impact
- Offers an inclusive values-based culture with strong support for executive development
- Is at the forefront of integrated health delivery with strong growth in services and regions
- Empowers you to make real decisions and shape the future of care across Victoria
If you believe you would be a great fit but dont quite tick all the boxes we encourage you to apply.
Lets get started.
Submit your application online today. Applications closes on Friday12th September 2025
If you have any questions about this position or the recruitment process please reach out to the careers team at
At GMHBA we are committed to building a diverse and inclusive workplace where everyone feels respected valued and empowered to be their authentic selves. We believe that inclusion strengthens our organisation enriches our culture and allows us to better support our members patients and actively welcome and encourage applications from people of all backgrounds identities and experiences.
In submitting an application you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: Experience:
Director
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved