Manager, Technical Architecture

Job Description

As the Manager of Technical Architecture you will be responsible for leading the Technical Architecture team within your function of the Zendesk Global Managed & Professional Services organization. You will work closely with services leadership and cross-functional teams to ensure we achieve our project delivery utilization and customer satisfaction goals.

To be successful in this role youll need to be an established and experienced leader who enjoys working on software mentoring managing and closely monitoring project and performance goals. The ideal candidate will be energetic creative intelligent analytical and eager to take on responsibility and teach/develop/inspire new skills across the team - while setting standards for repeatable processes that drive success on a consistent basis. This is a customer-centric role and we are looking for an individual who feels strongly not only about leading a diverse team but also passionate about interfacing with customers on a daily basis.

Responsibilities:

• Plan and direct all aspects of the Functional Consulting Services organization in your function.

• Lead and mentor team members to achieve period over period improvement in billable utilization productivity and quality targets.

• Overall responsibility and accountability of billable deliverables and projects including: portfolio management staffing scheduling design quality and execution.

• Recruiting and hiring to grow a global team.

• Contribute to planning positioning and definition of offerings and methodology improvements.

• Contribute to and be measured on bookings and revenue targets.

Requirements:

• 3 years of management experience.

• 5 years of experience preferably in a SaaS environment delivering consulting services and/or programming experience with languages like Ruby Python Java or JavaScript.

• Proven leadership in driving organizations forward through significant business and process transformation.

• Experience in various technical concepts (web development web sockets mobile development backend develop Restful APIs)

• Excellent analytical & project management skills; ability to work on multiple concurrent projects with competing priorities to bring your projects to completion.

• Willingness to roll up your sleeves and able to pitch in on the tactical aspects of supporting team members and customers.

• Strong communication presentation project management people management negotiation and coaching skills.

• Excellent instincts and ability to interface at c-suite level with ease.

• Excellent communication interpersonal skills and eloquent writing skills.

• Bachelors Degree and/or MBA preferred.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.