Operational Effectiveness Manager
Operational Effectiveness Manager
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Job Description
Job Title:
Operational Effectiveness ManagerLocation:
CityScapeWhat youll do:
As the Operational Effectiveness Manager you will lead a team of 25 employees focused on driving operational excellence and managing change across Preferred Banking. Youll champion the departments Sales Service and Operations philosophy through strategic initiatives and execution. Youll maintain and expand internal testing programs for physical and virtual branches lead operational change efforts and serving as a subject matter expert for audits and process improvements.- Lead the design and execution of a performance management framework that promotes consistency accountability and alignment with strategic goals. Analyze operational data and KPIs to identify trends improve productivity and enhance service quality. Develop and implement operational effectiveness testing models using Risk Control Inventory and Self-Assessments.
- Optimize processes across branch and contact center operations to support scalability and long-term sustainability. Serve as a subject matter expert for Preferred & Small Business Banking responding to complex partner requests and guiding end-to-end process execution. Collaborate with cross-functional teams to standardize branch operating models aligned with the banks brand and client experience.
- Ensure new workflows and tools are scalable and support a cohesive brand identity across the retail footprint. Maximize client impact by driving operational consistency efficiency and elevated service delivery. Lead internal operational reviews and partner with audit risk and compliance teams to ensure audit readiness. Identify and mitigate operational risks while supporting remediation and continuous control improvement.
- Promote a culture of compliance integrity and operational discipline. Advise senior leaders on operational readiness and execution during periods of growth and transformation. Align initiatives policies and systems across departments to support organizational consistency and scalability. Lead or support change management efforts for new processes technologies and client-facing improvements. Manage team workload distribution facilitate cross-training and report on key metrics such as turnaround times and productivity. Monitor individual performance to support career development and ensure effective business strategic initiatives driven by data analytics under the direction of the Preferred Banking Director. Develop strategic presentations across various mediums.
- Lead and develop a team; responsible for hiring coaching performance management training and development.
What youll need:
- 6 years of related experience in Finance (GL Mgmt Public Reporting Analysis) or similar field.
- Bachelors degree or equivalent experience required; Bachelors degree or equivalent experience preferred.
- Previous leadership experience required.
- Intermediate to advanced knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
- Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
- Intermediate to advanced Skills in business and technical writing with familiarity in industry-standard specifications; experience implementing operational change in growth environments.
- Intermediate to advanced skilled in project and change management.
- Intermediate speaking and writing communication skills.
- May require up to 25% travel.
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Manager
Employment Type
Full-Time
