Field Service Representative (FSR)
Field Service Representative (FSR)
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Job Description
Position Summary:
The Lockwood Group has an opening for a Field Service Representative to support our Army customer at Aberdeen Proving Ground MD.
Duties and Responsibilities:
Coordinate receipt preparation and timely shipment of CCE V2/V4 and SFF systems ensuring on-time delivery to supported units.
Lead New Equipment Fielding (NEF) and Total Package Fielding (TPF) operations in accordance with AR and DA PAM 700-142.
Deliver install configure repair maintain and test tactical network systems across multiple CONUS/OCONUS locations.
Perform system diagnostics troubleshoot hardware/software malfunctions and implement corrective actions to restore full functionality.
Install and manage Wi-Fi Security and SFF systems supporting enterprise wireless LAN and edge access networking environments.
Enhance network security and reduce downtime by supporting multi-enclave operations (voice video and data).
Provision servers create and validate test environments and maintain physical and virtual infrastructure across 48 systems.
Manage virtualization environments including physical/virtual storage VDI routers switches UPS PDUs and servers.
Represent PM Tactical Network programs in fielding and modernization activities ensuring seamless integration and operational readiness.
Active Secret Clearance
35 years of experience in tactical communications IT systems or network fielding support.
Hands-on experience with CCE systems (V2/V4) and/or Small Form Factor solutions.
Strong background in system installation repair troubleshooting and sustainment.
Familiarity with Army fielding processes (NEF/TPF) and related regulations (AR/DA PAM 700-142).
Proficiency in virtualization technologies enterprise networking and multi-enclave operations.
Ability to travel frequently (CONUS/OCONUS TDY).
Excellent problem-solving skills and ability to work independently in high-tempo environments.
- 30%
- 80k to 90k
Lockwood Credo Core Values and Culture
The Lockwood mission is to create an organization focused on service. We serve each other the soldier our customers our employees our partners our vendors and our community. Service is at the center of our Core Values and Culture.
Our customers come first. Being responsive professional and reliable is why we are hired. We aim to deliver on all promises exceeding customer expectations and making certain all business decisions are made with the customer in mind.
Our employees are the face of our service. They are at the front lines working with our customers daily and it is Lockwoods duty to serve our employees. This means designing a culture centered around core values that inspire retain and grow the best talent.
Our partners are fuel for our engine. Our great vendors consultants and teaming partners combine to fuel Lockwood ensuring we successfully deliver always. We work alongside our partners as one cohesive team.
Service to the community is important to us. We seek to volunteer engage and support our communities through investment of time and resources.
This service mindset is what inspired company foundersto embark on the journey to deliver on the promise to Lead the Way to Mission Readiness for all people we serve.
The following 6 Core Values are the foundation by which we serve:
Ethics and Integrity
Customer Commitment
Team and Family Environment
Service
Leadership
Positivity
If these Core Values resonate with you we would love to have you join our team!
The Lockwood Group is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law. The Lockwood Group will consider qualified applicants with criminal histories for employment in accordance with relevant laws.
Required Experience:
Unclear Seniority
Employment Type
Full Time
