Customer Advisor Operations
Customer Advisor Operations
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Job Description
Job Description
Talented People are hiring on behalf of an industry leader for a Customer Operations Advisor who are going through very exciting growth plans!
Are you passionate about delivering exceptional customer service Do you thrive in a fast-paced process-driven environment Our client a leading leasing organisation is expanding their Contracts Team and looking for a detail-oriented Customer Operations Advisor to support customers through the crucial final stages of their leasing journey.
Job Title: Customer Operations Advisor
Location: Just outside Bristol
Job Type: Full-time Permanent
Salary: 26500 with a salary review after probation
Office Hours: 09:00 17:30 Monday Friday
Key Responsibilities:
As a vital part of the operations team youll ensure a seamless experience for customers during the contract signing process:
- Proactively contact customers to advise them of their upcoming vehicle delivery.
- Request and collect essential documents (e.g. drivers license bank statements).
- Send out finance documents tailored to each finance providers process.
- Provide guidance and support to customers throughout the signing journey.
- Follow up with customers every 24 hours to ensure prompt document return (especially for in-stock vehicles).
- Carefully check all returned documents for completeness and accuracy (matching signatures IDs etc).
- Upload completed documents to finance providers for final approval.
- Once authorised hand over the case to the updates team to complete the process.
- What Were Looking For:
What Were Looking For:
- Minimum 2 years experience in customer service phone based experience
- Proven ability to build relationships and deliver exceptional customer service
- Excellent communication skills both verbal and written.
- Strong attention to detail and a high level of accuracy.
- Ability to work efficiently and manage follow-ups in a time-sensitive environment.
- A customer-first mindset with a proactive approach to solving problems.
- Previous experience in customer service admin or finance-related roles is desirable.
Why Join
- Be part of a dynamic and growing company with clear progression opportunities.
- Work in a supportive team environment that values great service and collaboration.
- Enjoy the satisfaction of helping customers by providing exceptional customer service.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
