Workplace Experience Coordinator
Workplace Experience Coordinator
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Job Description
Job Description
Zendesk is looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team. Were the department that keeps day-to-day life running smoothly for Zendesks employees and we have a lot of fun along the way!
About you:
You are an experienced and organized multi-tasker who thrives in a busy energetic workplace environment. Above all you love helping others and are willing to pitch in whenever and wherever you are needed. Youre flexible can readily adapt to any situation and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company.
Youre an excellent communicator comfortable interacting with all levels of employees management and third-party vendors. You are detail focused have impeccable judgement. You always lead with yes but are comfortable saying no to requests that dont fit team / company goals. Youre sensitive to employees needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem but thats OK; last-minute requests dont faze you!
Primary Responsibilities:
Provide exemplary customer service to employees.
Manage and run the front desk operations.
Manage ticketing system providing high level of customer satisfaction.
Helps coordinate all in-office events for employees.
Perform periodic walk-throughs and audits of the office.
Liaise with vendors property management as needed.
Coordinate vendor management including assisting in procurement process and performance management.
Maintain and coordinate cleanliness and safety of assigned building(s) and areas kitchens equipment and physical plants.
Coordinate and document all employee desk assignments moves and changes.
Maintain Workplace Experience master documents. spreadsheets calendars and floor plans.
Maintain accurate inventories of fixed assets.
Assist with internal communications on up-to-date building events maintenance safety and other issues.
Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.
Coordinate the food and beverage program including placing and stocking orders as necessary.
Maintain office seating and neighborhood plans.
Assist Senior Workplace Experience Specialist with general office projects.
Develop and update Standard Operating Procedures.
Provide orientation for new employees.
Perform other duties and special projects as requested.
Requirements:
Minimum of 2 years experience in Facilities/Office Coordination/Management
Excellent communication skills across employees at all levels within the organization
Demonstrated project management skills
Strong computer skills including experience with Google Suite
Interested in and adept at learning new computer programs and skills
Familiarity with building operations (lighting air conditioning flooring etc.)
Demonstrated ability to handle multiple tasks with little or no supervision
Advanced problem solving skills
Positive attitude; grace under pressure
Accurate organized punctual and accountable
Preferred Skills/Qualifications:
Academic qualification in relevant discipline degree / diploma preferred.
Experience with light furniture assembly (cabinets shelving etc.).
Experience with Building Management Systems and access control (Gable S2) software
Member of professional Facilities Management association
Hours:
Mon-Fri 8:00am-5:00pm; overtime sometimes required
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
