Rental/Retail Specialist I
Rental/Retail Specialist I
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1 Vacancy
Job Description
Job Title: SMO Specialist Level 1 (Winter)
Department: Sundance Mountain Outfitters
Rate of Pay: $16.50/hr
Shift: 3-4 Days a Week. 8am 5pm or 4pm 9:30pm (winter only)
Must be available weekends and holidays
FLSA Status: Non-Exempt
SUMMARY
SMO Specialist will be outgoing engaging and positive as they create an exceptional personalized service for rental and retail guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handle working in a high paced atmosphere while still offering exceptional customer service positivity efficiency and accuracy.
- Uphold all Forbes service standards with every guest interaction.
- Share Sundances story of land preservation and environmental commitment.
- Perform basic point-of-sale transactions including cash credit gift cards and vouchers.
- Be friendly outgoing and have a passion for creating significant experiences for our guests.
- Listen to guest requests and input and implement when appropriate.
- Commit and adhere to resort & department service standards.
- Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.
- Cross sell other Sundance departments and activities.
- Balance helping guests with projects given by managers to maintain shop efficiency.
RENTAL & SERVICES
- Accurately size and fit rental guests to appropriate ski snowboard or biking equipment while maintaining professionalism.
- Exhibit basic knowledge of differences in levels and types of skis snowboards and biking equipment.
- Ensure rental documents are signed and filled out completely 100% of the time.
- Ensure appropriate waivers are completed by guests 100% of the time.
- Use the guests given information to accurately determine appropriate DIN setting for releasable bindings per manufacturer recommendations 100% of the time.
- Assist guests in determining needs for basic repairs and tunes.
RETAIL
- Maintain and organize the retail area ensuring retail displays are stocked and the area is free of clutter dirt dust and debris.
- Assist leadership in developing creative retail displays that fit the SMO dcor and ambiance.
- Apply basic knowledge of retail products to guide customers in their purchase to include pricing sizing fitness and construction.
- Learn and know about the current products carried in the retail area including technology and be able to guide guests to the best product for them.
- Report on when any product becomes low or out of stock to leadership.
- Assist Manager and Asst. Manager in running quarterly inventory and ensure accurate counts.
- Ensure accurate inventory counts.
- Ensure back stock storage areas are clean and organized.
- Remain constantly attentive and engaged assisting guests cleaning stocking and organizing the retail area.
- Learn and exhibit knowledge about the current retail products sold in the shop to explain and sell them to customers.
QUALIFICATIONS
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Binding manufacturer certifications. Basic ski snowboard and bike maintenance certifications. All to be obtained during training.
- Must stand walk reach stoop kneel and lift up to 25 lbs. (50 lbs. occasionally). Requires close and color vision. Standing for 4 hours per shift is expected.
- Must be 18 years of age or older
WORK ENVIROMENT
Moderate noise level. Regular exposure to humidity and moving parts. Occasional exposure to heights fumes chemicals and electrical risks.
DISCLAIMER
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
