UX Researcher
UX Researcher
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1 Vacancy
Job Description
We believe that understanding customers has a big impact on business and currently we are looking for a UX Researcher to join our team and take our product to the next this role youll be working closely with Product Managers Designers Engineers and other cross-functional stakeholders to facilitate their understanding of customer needs and translate that into insights that teams can use to improve the product. Make users are enthusiasts and youll be growing a body of knowledge in the nascent space of no-code/low-code.
What we are looking for:
- A researcher who believes that working in diverse teams and with complex systems brings out even more creativity
- Ability to represent our different users to reveal deep insights about how they work and think about automations
- Comfort in synthesizing various research needs into a coherent program of work
- Highly skilled qualitative interviewer who knows when to keep asking why
- Experienced in tactical UX research methods such as usability testing concept testing & lean methods like RITE
- Collaborative working style to improve ResearchOps knowledge bases and best practices
- Skilled in teaching non-researchers who want to lead their own studies in research skills
- Proficiency with descriptive statistics and survey methods
- Skilled at including other stakeholders in the research process (e.g. during interviews or analysis workshops)
- Project management skills in recruiting study participants (screeners scheduling incentives)
- Creativity in producing UX deliverables (journey maps personas research reports etc.)
- Examples/portfolio of prior UX research describing projects and the contributions that research made to design directions and decisions
- Minimum 4 years of experience in UX research
- Written and verbal fluency in English
What youll do:
- Regularly sync with Product Design and Engineering stakeholders to identify research needs and create a program of work based on business priorities and customer needs.
- Drive decisions that improve the quality of the product through conducting usability studies customer interviews and other approaches (competitive analysis diary studies benchmarking etc.)
- Collaborate with other teams that have customer insights such as Customer Experience Sales Growth and Marketing to share knowledge and synthesize across teams.
- Improve overall research processes and increase the level of customer understanding across the Make organization.
What we offer:
- The ability to work on incredibly exciting technology that is fun to use and that customers love
- RSUs grant in a rapidly growing company raising its value every day
- Multinational team with 42 nationalities creating the future of automation
- Learning & Development plan (online language professional courses conference tickets and other trainings)
- Notebook/Macbook and 34 curved monitor access to company 3D printer
- Height adjustable office desk
- 25 days of vacation 4 sick days
- Multisport card
- Remote working allowance
- Snack bar coffee tea fruit and vegetable and sweets all day - every day - available for everyone
- Monday breakfast Wednesday lunch and Friday break with company-provided food and drinks with music and lively discussion
- Flexible working hours home office
- Company therapy pet in Pragues office (black labrador)
What we offer:
- RSUs grant in a rapidly growing company raising its value every day
- Annual bonus
- Multinational team with 42 nationalities creating the future of automation
- Learning & Development plan (online language professional courses conference tickets and other trainings) & 2 Company Learning Days per year
- 3 Company Impact Days per year
- Notebook/Macbook and 34 curved monitor
- 25 days of vacation 4 sick days company day off on 31st December
- 10 care days to care for your loved ones
- Extra parental vacation (3-6 months)
- RSUs grant for a newborn child
- Life insurance
- Benefit Plus Cafeteria (incl. MultiSport Card)
- Remote working allowance
- Snack bar coffee tea fruit and vegetable and sweets all day - every day - available for everyone
- Monday breakfast Wednesday lunch and Friday break with company-provided food and drinks with music and lively discussion
- Flexible working hours home office
- Company therapy pets in Pragues office (dog-friendly office)
- Company 3D printer
- Team buildings parties and company events multiple times a year
Join us on the ride!
#careeratmake
Employment Type
Full Time
