Nursing Program Director (Program Management II):Dora/Division of Professions and Occupations

DPO protects consumers in the state of Colorado through licensing and regulator enforcement for approximately 50 professions occupations and businesses and the corollary regulatory environment. The work unit is reflective of an organizational changes made in an effort to ensure effectiveness efficiency and consistency in board and program processes within the Division of Professions and Occupations and the regulatory environment in our state. The work unit exists to issue professional licenses certifications and registrations and to enforce the organic practice acts for multiple professions both healthcare and non-healthcare creating efficiencies minimizing regulatory burden and building public confidence in the system.

The work unit exists to ensure consumer protection through the regulation of nurses and ensuring those licensed and practicing under the Nurse Practice Act the Nurse Aide Practice Act and the Psychiatric Technician Practice Act comply with minimal statutory standards and coordinating the disciplinary process to enforce the statutory requirements according to the Colorado Revised Statutes. The area involves accomplishing the strategic measures of the Division including improving customer service and reducing fees protecting consumers and leading people as well as the regulation of all those providing such services ensuring that those providing the services comply with minimal statutory standards managing nursing education under the practice act and coordinating the disciplinary process to enforce the statutory requirements according to the Colorado Revised Statutes.

This position is responsible for all aspects of the overall management and supervision of the board and program areas including policy development licensing/registration administrative responsibilities nursing education and all matters related to the efficient and effective conduct of the board and program their meetings and the issues that come before these bodies. This position also will drive policymaking for the programs including establishing guidelines and processes that licensees across the state and in multiple professions would have to follow and abide by for licensing and potential disciplinary processes. This position pursues these responsibilities with independent judgment and critical analysis to improve customer service and reduce fees protect consumers and lead people in connection with the strategic goals of the division.

Duties include but are not limited to:

• Directing the program area to ensure licensee/registrant compliance with rules and orders as well as complaint investigations;

• Responding to unique and ever-changing inquiries from registrants and the public;

• Developing and implementing procedures for program processes including establishing criteria for applicants and licensees to follow in applying for licensure in interacting with the board(s) and in disciplinary matters;

• Representing the division in disciplinary and judicial proceedings;

• Overseeing all phases of the review and approval of nursing education programs for professional nurses licensed practical nurses and certified nurse aides to ensure they are in compliance with state and federal statutes and board rules;

• Assisting with inspecting and verifying compliance by document review of nursing education programs requesting new approval;

• Supervising the preparation of written reports to the Board of Nursing that indicates areas of compliance/non-compliance with state statutes federal regulations board rules and generally accepted national higher education or training standards;

• Managing the administration of review and approval of nursing education programs for professional nurses licensed practical nurses and certified nurse aides in compliance with federal and state statutes and board rules.

Option 1: Experience

• Nine (9)years of full-time professional* experienceworking in healthcare administration nursing and/or a government environment performing the following:

  • Operational management and leadership: Ensuring compliance with policies rules and regulations by planning/developing and/or ensuring the follow-through of systems used within a work unit; AND/OR

  • Program management: developing program policies managing resources and ensuring program compliance monitoring and driving progress reporting outcomes and coordinating collaboration between multiple stakeholders.

• Of the nine (9) years two (2) must include formal** supervisory experience over professional-level staff.

Option 2: A Combination of Education AND Experience

• Associates Degree and Experience:Graduation from an accredited college or university with an associates degree in business health administration public administration public health public policy education communication general studies nursing or a field of study related to the work assignment; AND

• Seven (7) years of full-time professional* experience working in healthcare administration nursing and/or a government environment performing the following:

  • Operational management and leadership: Ensuring compliance with policies rules and regulations by planning/developing and/or ensuring the follow-through of systems used within a work unit; AND/OR

  • Program management: developing program policies managing resources and ensuring program compliance monitoring and driving progress reporting outcomes and coordinating collaboration between multiple stakeholders.

• Of the seven (7) years two (2) must include formal** supervisory experience over professional-level staff.

OR

• Bachelors Degree and Experience: Graduation from an accredited college or university with a bachelors degree in business health administration public administration public health public policy education communication general studies nursing or a field of study related to the work assignment; AND

• Five (5) years of full-time professional* experienceworking in healthcare administration nursing and/or a governmentenvironment performing the following:

  • Operational management and leadership: Ensuring compliance with policies rules and regulations by planning/developing and/or ensuring the follow-through of systems used within a work unit; AND/OR

  • Program management: developing program policies managing resources and ensuring program compliance monitoring and driving progress reporting outcomes and coordinating collaboration between multiple stakeholders.

• Of the five (5) years two (2) must include formal** supervisory experience over professional-level staff.

SUBSTITUTIONS:

• Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.A masters or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelors degree requirement.

*Professional work involves exercising discretion analytical skill judgment and personal accountability and responsibility for creating developing integrating applying and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelors or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore extend and use additional discoveries interpretations and application and to improve data materials equipment applications and methods.

**Formal supervisory experience requires accountability for the quality and quantity of work of at least 3 full-time employees of the organization; responsibility for making decisions that affect the pay status and/or tenure of subordinates; and authority in the hiring performance planning and evaluation and progressive discipline processes.

Preferred Qualifications:

• Process improvement and change management experience including developing and implementing new processes quality improvement processes and cost-saving measures including improving processes to minimize regulatory and/or compliance burdens;

• Demonstrated experience working in public interest for a governmental entity or in a regulatory environment;

• Demonstrated experience working as a registered nurse;

• Demonstrated experience interacting with various stakeholders to provide guidance recommendations and resolve concerns among stakeholders;

• Demonstrated experience writing statutes rules policies and/or procedures;

• Demonstrated customer service leadership experience in developing principles and processes for providing customer service developing customer needs assessments through the use of data and reporting meeting quality standards for services and evaluation of customer satisfaction;

• Demonstrated experience managing multiple program areas through subordinate-level managers including developing staff and establishing work unit goals objectives and plans;

• Demonstrated program development experience including experience developing and/or monitoring a budget and experience establishing goals objectives procedures and performance expectations;

• Demonstrated experience working with and supporting boards and/or commissions.

Required Competencies:The following knowledge skills abilities and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated written communication skills including the ability to convey information to various stakeholders in a clear accurate and concise written manner;

• Demonstrated verbal communication skills including the ability to effectively convey information to audiences in a concise manner;

• Demonstrated attention to detail;

• Demonstrated critical thinking and analytical skills including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;

• Demonstrated prioritization skills including planning organizing tasks and managing work assignments;

• Demonstrated time management skills including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;

• Flexibility including the ability to adapt to new legislation impacting operations processes and procedures;

• Ability to manage resources for multiple priorities;

• Process improvement and/or change management skills to identify and meet efficient and quality standards to provide optimal customer service;

• Complex problem-solving skills including the ability to analyze situations and develop solutions;

• Demonstrated ability to understand and abide by workplace principles practices andbehaviors as internally identified and defined by the division and department;

• Leadership and mentoring skills including the ability to train coach have tough conversations with staff and maintain a positive culture;

• Ability to correct deficiencies and have tough conversations with others;

• Knowledge and familiarity of Nursing standards and practice acts;

• Interpersonal skills including the ability to build relationships with others;

• Ability to collaborate and foster relationships with various stakeholders peers teams and staff;

• Ability to manage complex and time sensitive tasks which involve coordination among many division staff members;

• Program management skills including developing and establishing procedures and guidelines and determining how to meet program-wide objectives;

• Public speaking skills including speaking to represent the division and boards as needed;

• Strategic planning skills including the ability to manage the workload of work units and its resources to include budget;

• Demonstrated ability to read understand interpret apply and explain administrative/regulatory laws rules policies and procedures;

• Sound judgment and the confidence to make decisions on a routine basis;
• Ability to travel independently including work in-office as required by business needs and scheduled by the supervisor;
• Integrity and high ethical standards;
• Accountability reliability including attendance;
• Ability to maintain confidential controversial or sensitive information;
• Self-starter including the ability to work independently learn new processes utilizeown knowledge and that of supervisor and complete work with minimal supervision;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications including Microsoft Office (Access Word Excel etc.) and Google Suite (Docs Sheets Slides etc).

Conditions of Employment:Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or if required a background check.

  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance a review of the personnel file a review of the performance record a review of job-related public informationetc.

  • The type of background check depends on the job duties of the position and can include a review of any criminal record credit report and/or driving record.

• Ability to travel independently including work in-office as required by business need and scheduled by the supervisor.

Veterans Preference: Candidates who wish to assert Veterans Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE:Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information failure to follow instructions and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email US Mail faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the departments action.

For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board go to or refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at under Rules.