PAS Specialist (Float)

The function of the PAS Specialist position within Diagnostic Imaging Services is to provide essentialcustomer service support at all Diagnostic Imaging locations including Marquam Hill South Waterfront andBeaverton. The PAS Specialist completes reception and scheduling tasks with the purpose of assistingscheduling collecting cash organizing records and films related to appointments and coordinating all relatedappointments - in a variety of departments including but not limited to Diagnostic Imaging The Breast Centerat OHSU Surgical Oncology Mammography the Comprehensive Breast Cancer Clinic (CBCC) andphlebotomy using EPIC and other systems. The employee in this position promotes OHSUs missionstatement by delivering high quality cost effective patient and family-oriented service. This position helps to create a collaborative environment by integrating education research and clinical leadership.The PAS Specialist collaborates with staff and health care providers from across OHSU to support trulyseamless interdisciplinary breast and imaging services through prompt and professional communication skillsexcellent customer service and first-rate problem solving skills.

Customer Service -

• Provide high quality customer service to both externalcustomers (patients referring providers clinics insurance carriers) andinternal customers (OHSU health care providers staff) that exceeds theservice standards of the health care industry.
• This duty includes prompt andprofessional communication efforts face-to-face and telephone customercontact skills crisis management familiarity with available information technology standard complaint processing flexible coverage of internal service needs and the continuous application of process improvement methods and skills.

Arranged Care

• Obtains prior medical records and imaging studies ifappropriate. Answer multi-line telephone aid with clarifying orders andnotifying clinics of errors. Arranges stretchers wheelchairs and interpreters when necessary and accommodate other special needs whenever possible.
• Mail information packets.
• Provide personal reminders to patients aboutupcoming appointments. Schedule patient appointments. Accurately assess what type of appointment is needed and with which breast specialist and schedule correctly. Schedule all breast imaging appointments including but not limited to mammography ultrasound MRI and procedures. Schedule pediatric imaging appointments.
• Prepare necessary paperwork and labels for both phlebotomy specimen collection and imaging exams. Verify orders using Epic. Obtain prior medical records and images if appropriate.
• Track requests for outside records to ensure receipt and processing prior to appointment.
• Arrange for digitizing of outside images (film and CD). Burn CD of images for patients or providers upon request. Return medical records and images as appropriate.
• Demonstrate ownership and authority for the tracking and maintenance of records.

Enrollment & Authorization -

• Gather and/or verify patient informationincluding demographics insurance coverage and financial status. Confirmpatient eligibility for health care coverage and clarify any managed carearrangements.
• Verify appropriate accounts are active and associated withservices to be received. Confirm authorizations for imaging procedures andlaboratory studies.
• Enter all information accurately into OHSU databases orinto the medical record when necessary. Follow up on pending authorizationsuntil they are obtained.

Other Duties as Assigned

• Six months of work experience in a medical office setting including high volume direct patient contactOR
• One year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Demonstrated excellent communication telephone customer service prioritizing and problem-solving skills.
• Demonstrated ability to be self-directed organized handle multiple complex transactions and work in a team environment.
• Must be able to perform the essential functions of the position with or without accommodation

• High School Dipoma
• Radiology medical office setting preferred.
• Scheduling insurance authorization hospital scheduling and cash handling experience.
• Experience in a Radiology and/or Laboratory setting.
• Medical terminology knowledge.

The schedule and hours for this position vary. This position may require working some Saturdays. Thelocations will also vary amongst the departments front desks on Marquam Hill Center for Health andHealing and Beaverton. This position is a float role meaning the individual will work at a variety ofdesks.

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents and $25K of term life insurance provided at no cost to the employee
  
• Two separate above market pension plans to choose from
  
• Vacation- up to 200 hours per year depending on length of service
  
• Sick Leave- up to 96 hours per year
  
• 8 paid holidays per year
  
• Substantial Tri-met and C-Tran discounts
  
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)