Business Office Associate

Ocean Beach Hospital and Medical Clinics is seeking a full-time Business Office Associate!

The Long Beach Peninsula in beautiful Pacific County is located in the very southwest corner of Washington state. Its an easy and scenic drive from both Portland and Seattle as well as a classic Highway 101 destination and part of two scenic byways.

Plan your trip to the Washington Coast - Visit Long Beach Peninsula

Why should you choose us

• Excellent medical dental and vision insurance.
• 5 weeks of PTO in your first year.
• 9 paid holidays.
• Short term disability.
• Retirement plans with a 5% employer match after one year.
• Excellent EAP provider.
• And more!

The Business Office Associate will be responsible for duties in all areas of the business office including Financial Counselor Patient Financial Services Accounts Payable and assisting the Controller with various audits projects and data entry as needed. Each BOA will be assigned specific daily duties but will be cross trained to provide backup on all duties as much as separation of duties requirements allow.

Education/Experience/Minimum and Preferred Qualifications:

• High school graduate or equivalent
• Excellent customer service skills
• Excellent written and oral communication including grammar and punctuation
• Proficient is Excel
• Computer experience typing 50 words per minute and 10-key accuracy
• Detail oriented with good organizational skills
• Basic math skills and debit/credit knowledge
• Must maintain confidentiality
• Must be able to prioritize duties and quickly change tasks as needed

Specialized skills:

• Strong customer skills. Must be able to communicate appropriately with a diverse population.
• Able to interpret actions on accounts and explain to patient
• Previous Healthcare billing and collections experience
• Knowledge of medical terminology and anatomy
• Coding knowledge
• Ability to communicate effectively with physicians and co-workers
• Successfully complete background check and class offered through State of Washington to become navigator for the Washington Healthcare exchange
• Minimum 1 years A/P processing experience through 1099s

Job Responsibilities:

• Works with self-pay accounts.
• Communicates with patient in an objective manner presenting facts and options for the patient to make an informed decision.
• Promptly responds to patients with billing and statement questions.
• Accurately documents information in computer system to reflect activity on accounts including contact with payors and patients.
• Assists patients with setting up an AccessOne account and adding patient balances to the account.
• Gathers necessary information for Financial Assistance and submits applications for approval.
• Process account transactions for AccessOne payments and recourse action.
• Review Financial Assistance application packages for completeness and accuracy. Prepare notifications of awards set-up payment plans if less than 100% and make appropriate adjustments.
• Post non patient cash payments.
• Prepare paper remits and on line remits for cash posting by outsource vendor.
• Performs other duties as assigned.
• Accounts Payable Clerk accumulates invoices verifies receipt of materials and matches invoices shippers and other documentation necessary to process payments and distribute checks according to established procedures. Verifies vendor statements and handles all correspondence involving accounts payable. Identifies & tracks invoices each month subject to sales tax & submits spreadsheet to control monthly for payments.
• Determines and assigns appropriate account numbers to be charged
• Assists in resolutions of complaints between vendors and customer.
• Maintains historical records for all accounts payable transactions.
• Responsible for monthly close activities relating to accounts payable including accruals.
• Verifies and audits accounts for completeness and accuracy.
• Identifies and maintains list of items purchased on which sales tax is not paid.
• Maintains regular contact with purchasing and other departments to obtain and convey information and/or to correct transactions.
• Sends matched invoices to appropriate managers for approval.
• Works with managers to resolve problems with invoices.
• Types voucher approval list and reconciles to vouchers.
• Submits vouchers to Controller for approval and for check preparation.
• Mails checks.
• Prepares daily deposit for the hospital and clinic.
• Assists with quarterly sales and use tax reports including maintaining appropriate spreadsheet.
• Identifies prepares and distributes forms 1099 at year end.

Additional Duties:

• Work with Controller on month end closing activities and reports including reconciliation of bank deposits and postings is completed within the closing schedule.
• Effectively uses software and on-line information to resolve issues. Maintains and updates provider manuals. Contributes to department procedure manuals.
• Following guidelines test a sample of remittances for compliance with contract terms.
• Maintain Provider and Payor matrixes
• Assist with Chargemaster maintenance
• Maintain financial and administrative archives

Team Performance Responsibilities:

• Regularly demonstrates a positive attitude reflective of an interest in his/her work.
• Performs other related tasks as assigned by the Controller
• Scan documents
• Completes all training on time.
• Understands the importance of teamwork.
• Contributes to a culture of Patient Centered Care.
• Practices safe work habits and contributes to a safe work environment.
• Demonstrates commitment to the team through good communication and a friendly and professional attitude.
• Practices financial stewardship through prudent use of materials equipment and supplies.
• Regular and punctual attendance required.
• Able to respond to emergencies.
• Responds to customers and phone calls promptly and is courteous and helpful.
• Demonstrates a commitment to our Hospital Values
• Actively seeks cross-training and fills in at other positions as situations require.
• Understands and maintains the confidentiality of patient information
• Practices of financial stewardship through prudent use of materials equipment and supplies
• Able to respond to emergencies.
• Participates and seeks out educational opportunities to improve skills and maintain compliance with state and federal regulations.
• Constant communication on the phone and in person
• Ability to speak to a diverse population in terms they can understand.

Contact HR with any questions at !

Required Experience:

IC