Product Manager - Customer Success, Product Manager, AWS Supply Chain, AWS Supply Chain

Are You Ready to Transform Supply Chains with AI
Join AWS Supply Chains team to pioneer our next-generation AI-powered decision intelligence platform. Were re-imagining enterprise planning with Agentic AIautonomous systems that learn recommend and act alongside humans. If youre passionate about solving complex supply chain challenges through AI and shaping a product with cross-industry impact this role is for you.
As a key member of the AWS Supply Chain team youll drive the adoption of our solution an adaptive AI system that unifies planning data and automation. Youll work directly with strategic customers to deploy AI agents for inventory optimization demand-supply alignment and real-time decision-making. Your expertise will bridge supply chain operations ERP ecosystems and AI innovation ensuring that we deliver measurable business outcomes while guiding its evolution across industries as diverse as energy manufacturing and more.

We are looking for a highly talented and technical/functional Supply Chain practitioners who can help guide customers in their adoption of the AWS Supply Chain and provide the requisite guidance and insight to the product management teams to continually improve the suite of applications. This candidate will join a Global SWAT team focused on AWSs most critical customers reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join AWSs world-class teams working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.
Successful candidates will have demonstrated experience designing and deploying solutions across the end-to-end supply chain. Domain areas of expertise include but not limited to:
Planning: Demand planning Supply planning Integrated business planning
Supply Chain Networks: manufacturing & distribution network optimization control towers global trade
Inventory Management & Order Fulfillment: Available to promise fulfill to promise warehouse planning & operations
Inventory optimization Demand Intelligence operational data harmonization multi-domain agentic workflows and AI-driven decision automation.

Key job responsibilities
Key job responsibilities
Engage with light house customers set/manage their expectations identify and remove barriers to adoption.
Conduct customer briefing and use the customer feedback to continually improve the product direction identifying/confirming market needs and understanding customer priorities
Provide direction clear set of priorities to the technical product managers to support early-stage adoption.
Solid functional /technical understanding of integration requirements to source systems of record including major ERPs (SAP/Oracle/Infor/NetSuite)
Work with the Sales organization and help them understand how to position capabilities use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

A day in the life

The ideal candidate will possess functional and technical understanding of integration requirements for major ERPs such (SAP Oracle Infor NetSuite) that will enable you to represent AWS Supply Chain requirements to the community of product managers developers & architects. The ideal candidate should also have demonstrated the ability to think strategically about business product and technical considerations.

We are looking for someone who is passionate about:
Providing supply chain thought leadership to our customers and AWS Supply Chain teams. Lead lighthouse customers in adopting AI agents (monitoring root cause analysis recommendation) to automate inventory management reduce stockouts and resolve demand-supply mismatches.

Translate customer feedback into product priorities ensuring our agents align with real-world use cases like supplier risk mitigation and network optimization.
Ensure we deliver measurable business results for our customers with the implementation of AWS Supply Chain
Engage with customers to understand their business drivers to improve the AWS Supply Chain application portfolio.
Identify new opportunities in finance logistics or procurement where decision intelligence can drive value. Partner with technical PMs to improve the agent framework prioritizing features based on customer needs.
Enable sales teams to position Prisms unique differentiators: adaptive learning Amazons supply chain IP and reduced implementation timelines.
Innovate: Work on a wide range of supply chain use cases.

About the team
IWhy AWS
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- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree or Bachelors degree in supply chain business engineering finance or related technical or quantitative field

- 6 years of supply chain experience
- 5 years of leading large complex programs experience
- Experience in complex problem solving and working in a tight schedule environment
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.