Client Services Manager (Support)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Client Services Manager (Support)Job Description Summary
Cushman & Wakefield is a trusted partner for Occupiers and Investors to manage their capital expenditure and project delivery in Asia Pacific. By seeing things differently we anticipate market changes and are first to capitalize ensuring clients and the business can be whats next in their respective sectors.The Client Services Manager maintains a significant visible and respected sales leadership presence across the PDS service line acting as a connector across service lines and SEA countries to drive the success of our integrated Investor and Occupier services. This includes maximizing cross-sell opportunities and increasing share of wallet across our client base.
The role fosters a culture of trust opportunity and positive morale across the broader PDS organization working closely with PDS Country Heads and Regional Directors to prepare the annual sales plan for PDS SEA. Together they define clear and measurable financial and individual performance objectives for which leaders are held accountable.
Strategic sales activity is coordinated in partnership with local Client Services leads with monthly performance reviews conducted alongside PDS Country Heads and Regional Directors. The Client Services Manager actively advocates the ONEPDS ethos across the service line and into the wider Cushman & Wakefield ecosystem reinforcing collaboration and shared success.
Ongoing developmental feedback is provided in partnership with leadership to continually raise expectations and performance standards. The role also maintains awareness of industry developments competitive dynamics client trends and market opportunities to inform strategy and drive growth.
Job Description
- Develop new business opportunities in allocated country markets.
- Work closely with all PDS leadership and extended service offering in the development of new opportunities and positioning of PDS services to win new business.
- Develop strong working relationships with PDS leadership PDS Client Services and Country Heads.
- Develop a network of contacts across wider Cushman & Wakefield business that will result in developing increased sales opportunities and working closely with PDS Alternative Assets Development & Commercial Advisory and Sustainability groups and the like.
- Connect the dots with regional Key Accounts representative to map market opportunities.
- Maintain consistency in proposals and presentations across the markets with in Country Heads in country sales leads and wider SEA business.
- Maintain ENGAGE CRM platform prepare for weekly and formal monthly sales performance reviews.
Requirements:
- 5 years of relevant experience in a similar role in the built environment industry
- Proven ability to support the development of structured programs and initiatives that align with financial and operational goals.
- Builds strong relationships with key clients potential clients and industry stakeholders to help retain support and grow the PDS service line.
- Demonstrates commercial awareness and a track record of contributing to sustainable business growth profitability and value creation.
- Committed to excellence continuous improvement and delivering high standards across all areas of responsibility.
- Takes ownership and initiative to drive internal collaboration and service excellence.
- Builds trust with colleagues and stakeholders through integrity consistency and ethical behavior.
- Communicates openly and honestly listens actively and presents ideas with clarity and confidence.
- Establishes effective internal networks and builds confidence with teams and clients through proactive engagement.
- Considers the broader impact of actions and communications to ensure effectiveness and alignment.
- Adheres to company procedures and policies to safeguard the business and operate efficiently.
- Collaborates across service lines and demonstrates strong teamwork and alignment with the ONEPDS ethos. Dedicated to supporting client relationships by enabling high-quality proactive service and seeking feedback to improve satisfaction and outcomes.
- Possesses strong presentation and facilitation skills with the ability to engage stakeholders with credibility and presence.
- Maintains focus under pressure conveys professional urgency and demonstrates accountability in striving to exceed expectations.
INCO: Cushman & Wakefield
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Cushman & Wakefield has had a permanent presence in the Middle East since 1975 with regional offices in Saudi Arabia, Bahrain, Qatar and UAE. Having operated in Saudi Arabia for more than twenty years, Cushman & Wakefield were one of the first international companies to deliver integr ... View more
