Hotel Manager - Hilton Columbus Downtown
Hotel Manager - Hilton Columbus Downtown
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Hilton Columbus Downtown located near the Arena District Short North Arts District and North Market is now the largest hotel in Ohio with 1000 rooms and 75000 square feet of meeting space! The Hilton Columbus Downtown is a 6 Time Connie Award Winner and has been voted Best in Columbus Weddings for 3 years and running! Come be a part of what is happening in Columbus. Be a part of telling the story of our amazing property and the fun vibrant beautiful city of Columbus!
A Hotel Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
- As the Hotel Manager you would be responsible for assisting the General Manager in managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Lead direct and manage daily hotel operations including but not limited to hotel budgeting and forecasting strategic planning managing balanced scorecard performance implementing and complying with all company policies and standards coordinating capital improvements and property improvement plans responding to guest inquiries and resolving concerns and meeting participation and facilitation
- Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurements.
- Identify operational performance productivity and efficiency gaps and implement measures to correct those deficiencies
- Implement and manage hotels daily quality process to include but not limited to communicating goals empowering team members managing service recovery techniques and problem resolution and measuring satisfaction
- Monitor and develop team member performance particularly department heads and managers to include but not limited to providing supervision providing professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
The Benefits
Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Health insurance
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Team Member Resource Groups
Recognition and rewards programs
Supportive parental leave
Continued educational credentials
Free Covered On-Site Parking or Discounted Bus Pass
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Employment Type
Full-Time
