Job Title: Sundance Mountain Outfitters Supervisor
Department: Sundance Mountain Outfitters
Pay: $19.00$21.00/hr
Shifts: 4 days per week 10-hour shifts (8:00am 6:00pm)
Must be available Saturdays or Sundays (sometimes both)
Holiday periods required (Dec 23rd Jan 2nd Jan 17th-19th and Feb 14th-16th)
FSLA Status: Non-Exempt/Hourly
Summary:
The SMO Supervisor supports the SMO Manager in overseeing rental retail and repair operations at Sundance Mountain Outfitters. This role leads a team ensures accurate rental documentation delivers high-level guest service and maintains smooth daily operations.
Responsibilities:
- Supervise train and support a team of up to 15 staff members.
- Ensure accurate rental fittings binding settings liability forms and repair services.
- Maintain POS accuracy cash handling and troubleshoot system issues.
- Schedule staff manage labor costs and uphold service standards.
- Support retail operations: stocking merchandising inventory and product knowledge.
- Perform and train others in tuning waxing and repair services.
- Partner with other resort departments to deliver seamless guest experiences.
- Promote sustainability and the Sundance brand story.
Qualifications:
- High school diploma; 3 years rental experience and 2 years as Ski/Snowboard Technician.
- Binding manufacturer certifications (can be obtained during training).
- Strong leadership communication and customer service skills.
- Ability to lift 2550 lbs. and work on feet for long shifts in winter conditions.
- Must be 18 years old.
Benefits:
- Employee discounts on dining and resort amenities
- Training and career development opportunities
- Supportive team environment
- Active Season Pass
Required Experience:
Manager