Senior Supplier Quality Engineer
Senior Supplier Quality Engineer
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Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Devices organization at Roku is responsible for products and partnerships that lead to continued account acquisition. Our business is fast paced requiring the ability to work autonomously with minimal supervision in an ever-changing environment. The right mix of organizational and communication skills will be the key to success. Attention to detail and a proven ability to manage priorities are also essential.
About the role
Roku Product Quality is seeking a Supplier Quality Manager to support manufacturing quality across our Asia supply chain as well as support retail quality globally. This role will work with Contract Manufacturers (CMs) Joint Development Manufacturers (JDMs) and Original Design Manufacturers (ODMs) on both the new product introduction (NPI) process and mass production in Asia. The Quality Manager will also be responsible for retail quality and field performance monitoring globally.
As an Individual Contributor (IC) in the Product Quality team the Supplier Quality Manager will work with Hardware Engineering Sourcing and Program Management to select new suppliers qualify supplier facilities processes & products and support ongoing production Quality. The Quality Manager will also work with Roku Retailers Roku reverse logistics sales customer service and HW engineering to ensure retailer requirements are met and evaluate field performance and feedback to engineering to make improvements.
Additionally you will drive continuous improvement and perform regular performance reviews with manufacturers.
What you will be doing
- Perform quality process and technical assessments of manufacturers.
- Qualify manufacturing facilities processes and products through the Roku product part approval process (PPAP).
- Review supplier product part approval process (PPAP) submissions for completeness and technical accuracy.
- Drive continuous improvement of manufacturers based on supplier assessment results quality performance technical support and delivery.
- Review and approve corrective actions for the adequacy of root cause identification and corrective actions using the 8D process.
- Ensure Roku products meet retailer requirements manage communications with retailers on quality topics and manage the resolution of non-conformances with retailers for all regions.
- Manage the field returns analysis process and work with Roku HW engineering and operations to make improvements based on field data.
- Develop procedures for regional and retailer repackaging needs to ensure quality of products and packaging.
- Manage First Article Inspection (FAI) process for Roku global operations.
- Drive the use of statistical tools and methods within supplier facilities including statistical process control capability analysis gage repeatability & reproducibility and design of experiments.
- Drive the use of lean six-sigma within supplier facilities including 5S value stream mapping process failure modes & effect analysis kaizan and poke yoke.
Were excited if you have
- A BS (or higher) degree in Electrical and/or Mechanical Engineering or other applicable engineering discipline.
- 10 years experience in quality engineering in a global operation.
- Significant experience with quality systems including ISO-9000 IATF 16949 and ISO /IEC 17025.
- Six-sigma black belt certification including use of statistical analysis tools such as Minitab or JMP.
- Experience performing supplier assessments for quality systems process control and technical capabilities.
- Statistical analysis knowledge in statistical process control capability analysis gage repeatability & reproducibility and design of experiments using Minitab or similar tools.
- In-depth manufacturing process knowledge for printed circuit board assembly (PCBA) / surface mount technology (SMT) electronic module assembly & test packaging injection molding and electronic cables.
- Knowledge of PCBA quality including IPC-A-610 certification.
- Industry experience in Television manufacturing plus Consumer Electronics Personal Computing and/or IOT.
- Experience with Atlassian Confluence and JIRA Ability and desire to travel domestically and internationally 30%.
- A strong sense of integrity and dedication to ethical business practices.
- Capable of driving in depth technical discussions on various technologies and trends in the electronics industry.
- Highly collaborative by nature; transparent and open-minded.
- Anticipative and forward thinking.
- Excellent communication skills (verbal and written) including English with a strong sense of professionalism
#LI-GW1
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe here at any time.
Required Experience:
Senior IC
Employment Type
Full Time
