Staff Program Manager, Commerce Operations
Staff Program Manager, Commerce Operations
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Job Description
Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.
Your New Role
As a Staff Program Manager you will drive multiple high-impact projects and processes across the companys global direct-to-consumer (D2C) commerce flows on Max and discovery. You will work cross-functionally with Product Engineering Design Client Marketing Growth and Legal teams to ensure smooth execution of pricing and content packaging changes while balancing financial and customer experience considerations. You will be responsible for managing dependencies resolving ambiguous problems and acting as a key representative within the EMEA and APAC markets.
The Commerce Operations team operates globally within D2C Product Operations ensuring customers receive accurate pricing and content offerings on WBDs D2C platforms.
Your Role Accountabilities
Pricing and Offer Management:
- Own the creation and maintenance of price plans for web/direct customers using internal platforms.
- Lead configuration and management of mobile and Smart TVs in-app purchase (IAP) platforms including Apple App Store Google Play Amazon Roku Samsung and Vizio.
Project Execution:
- Drive commerce operations initiatives such as market expansions price campaigns and updates.
- Manage cross-functional dependencies and proactively identify and mitigate risks.
- Serve as the primary escalation point for commerce-related projects and programs.
Operational Support:
- Troubleshoot commerce-related issues in collaboration with Engineering Product and Customer Support teams.
- Implement best practices to ensure operational accuracy and efficiency across all commerce workflows.
- Make trade-offs between schedule resources and scope for program and project delivery.
Influence & Communication:
- Act as a representative for the Commerce Operations team communicating business objectives effectively with stakeholders.
- Leverage influencing and negotiation skills to drive alignment across teams and partners.
- Provide clear and concise program updates and advocate for stakeholders goals.
Strategy & Leadership:
- Define and execute the vision for key commerce operations projects and programs.
- Contribute to defining the broader team vision and identifying opportunities for improvement.
- Participate in the training and development of team members and contribute to recruiting efforts.
Qualifications & Experience
- Strong operational experience in D2C commerce streaming services or similar industries.
- Experience with enterprise-level content management systems (CMS) and commerce platforms.
- Experience working with digital platforms subscription-based services and in-app purchase configurations for all major 3rd party platforms.
- Strong program management skills with a proven ability to drive multiple high-impact projects.
- Ability to solve ambiguous problems make well-judged decisions and manage competing priorities.
- Strong problem-solving skills with a proactive approach to identifying and mitigating risks.
- Excellent negotiation influencing and stakeholder management skills.
- Customer-centric mindset ensuring high-quality execution of commerce operations workstreams.
How We Get Things Done
This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.
Required Experience:
Manager
Employment Type
Full-Time
