Director Operations
Director Operations
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Job Description
Direct operations for a Remittance Processing/Lockbox site or exceptions/support units to ensure that all contractual and/or business objectives are obtained. Responsible for large staff of employees running a physical facility strategic planning financial management process management risk/audit adherence customer interaction/management.
Leadership: Lead by example create a welcoming environment where employees feel engaged; mentor lower level managers to ensure they are creating an engaging and safe work environment with good morale; manage attrition rates.
Business Management: Work with senior management to define and initiate strategies to create the drive toward successful achievement of critical functions and objectives; analyze data to identify trends and root causes.
Financial/Business Acumen: P&L responsibility track metrics measure productivity; make decisions in a fast-paced environment using sound judgement to ensure a successful outcome.
Project Management: Collaborate and lead initiatives both within the department and across the business and enterprise.
Compliance: Overall responsibility for internal/external audits within site/department including Regulatory audits (i.e. SOC 1) Health & Safety audits PCI audit internal audits and customer process audits.
Basic Qualifications:
Education and Experience: Bachelors in Business Finance or related discipline and 8 years experience in operations management.
Strong technical aptitude with Microsoft Office. Management experience. Analytical skills. Experience in customer service.
Preferred Qualifications
Education: Masters and 6 years experience in operations management.
Experience: 8years of experience in operationsmanagement (preferably in payment processing)
5 years of management experience
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Director
Employment Type
Full-Time
