Front Desk Supervisor - Hilton Seattle Airport and Conference Center

EOE/AA/Disabled/Veterans

The Hilton Seattle Airport and Conference Center is looking for a Front Desk Supervisor to join the team.

The hotel is located across the street from Seattle-Tacoma International Airport. The 396 rooms property is a walking distance to the airport terminal via the sky bridge opposite the hotel.
Be part of a team that promotes friendly workplace environment to competitive health benefits career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may addition the property offers free meal while on shift free parking and uniforms.

The ideal candidate should have at least one year of front desk experience and minimum 6 months of supervisory experience with schedule flexibility.

Classification: Full-Time
Shift pattern: Full availability (AM PM and overnight shifts) weekends and holidays are required
The hourly rate: $24.99 and after 90 days of employment the rate increases to $27.60

The Benefits Hilton is proud to have an award-winning workplace culture. We support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Vision Dental Life and Disability Insurance
• Mental Health Resources
• Sick Pay Paid Time Off 1 hour accrued after 40 hours worked
• Vacation Paid Time Off 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
  401(k) plan
• Pension plan Hilton to put $1.35 per hour you work
• Employee Stock Purchasing Program
• Access to your pay when you need it through DailyPay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistant Program
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
  

Front Office Upselling Incentive Program

Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes room type upgrades early check-in fee late check out fees and late cancellation fees. Commission is calculated as follows:

$1-$499 earns 5% commission
$500-$999 earns 10% commission
$1000 or more earns 15% commission

What will I be doing

As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule assign daily work lead pre-shift meetings inform and train team members
• Monitor observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

#LI-VS1

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!