eLearning Administrator - FACTS - NBS
eLearning Administrator - FACTS - NBS
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Salary Not Disclosed
1 Vacancy
Job Description
Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.
The eLearning Administrator is responsible for the design configuration and ongoing management of learning management systems utilized including FACTS Space Academy and Workday as well as collaborating with and contributing to broader organizational learning initiatives. This role ensures seamless integration between systems maintains platform security and supports both internal and external learning paths. The eLearning Administrator collaborates with stakeholders trains content creators and plays a critical role in delivering an exceptional learning experience.Design and maintain learning paths aligned with organizational goals support the development of certifications and structured curricula and collaborate with instructional designers and leadership to implement improvements.
Manage the course catalog and shared learning resources support the creation of engaging asynchronous content and ensure consistency in module structure assessments and branding.
Train and coach FACTS Trainers on instructional design best practices provide templates and maintain consistency across training materials.
Collaborate with Marketing to ensure consistent branding and communication across training materials and resources.
Manage user accounts profiles roles and permissions at a hierarchical level to prevent unauthorized access and ensure a seamless user experience.
Provide daily troubleshooting technical support and assistance with login issues account access and navigation.
Configure system settings and permissions to align with organizational needs and collaborate with IT and LMS administrative teams to ensure system functionality.
Analyze LMS data to identify trends and insights generate reports on training progress user performance and system usage.
Gather feedback from internal teams and clients to improve training materials documentation and processes and engage in meetings with Operations management to co-develop solutions.
Maintain documentation and user guides for LMS processes co-author and update knowledge base articles and scale documentation across tenancies.
Ensure knowledge transfer across departments by creating an LMS community of practice to share processes and resources with other NBS lines of business using an LMS.
Ensure data integrity monitor system access enforce security protocols and support audits and compliance with data protection regulations.
Work closely with internal stakeholders to align LMS capabilities with business needs and partner with Product to frame clear business needs for evaluation.
Participate in cross-functional projects to enhance the learning ecosystem and ensure a seamless experience for learners trainers and administrators.
Serve as a liaison with the LMS team to collaboratively support system-wide initiatives and improvements.
EDUCATION:
Bachelors degree in education Instructional Design Information Systems or related field.
EXPERIENCE:
2 years of experience administering an LMS (e.g. Moodle Canvas Blackboard etc.).
Strong technical proficiency and familiarity with SCORM xAPI and LMS reporting tools.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Proficiency in configuring maintaining and troubleshooting LMS platforms.
Competence in managing user data course metadata and system logs.
Ability to generate and interpret reports on learner progress compliance and engagement.
Skill in structuring learning paths aligned with organizational goals.
Ability to upload organize and maintain training materials and assessments.
Familiarity with eLearning standards and formats.
Understanding of accessibility standards and user-centered design.
Ability to collaborate with Trainers IT Marketing and leadership to align LMS capabilities with business needs.
Ability to coach Trainers on instructional design best practices and LMS usage.
Empathy to support internal and external users with clarity.
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
