Account Manager
Account Manager
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-08-2025
Job Description
About Quench
Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit .
About Culligan
Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced state-of-the-art water filtration and treatment products. These products include water softeners drinking water systems whole-house systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
The Position
Culligan Quench is seeking a HYBRID Account Manager commutable to either our King of Prussia PA office or our Grapevine TX office location.
The hybrid Customer Care Account Manager is responsible for the satisfaction loyalty and retention of the companys customers in one of Quenchs geographic service regions. As such each Customer Care Account Manager is specially trained to handle any questions or escalated issues within his/her region.
Responsibilities
- Address escalated customer problems quickly and accurately.
- Insist on follow-up customer communication to ensure that customer issues arent just presumed resolved
- Be calm under pressure.
- Define conflict identify root cause examine solutions mutually agree on solution execute/communicate solution
- Work with regional counterparts in other customer-facing departments to ensure alignment of priorities and satisfaction of customers
- Through understanding the customer base be able to predict customer issues / concerns before they occur & act upon them through proactive customer outreach
- Meet/exceed all position specific key performance indicators/metrics (KPIs).
- Be accountable for the key operating metrics that drive the satisfaction retention and profitability of customers including SLA achievement NPS RMR net growth churn rate etc.
- Maintain regular and reliable attendance
Qualifications
- Experience handling customer issues with excellent de-escalation skills
- Strong communication skills (verbal and written) and prompt communication
- Exceptional ability to multi-task staying organized in a results-driven fast-moving environment
- Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume schedule changes etc.
- Process Compliance: Follows all documented processes & department policies to provide customer support
- Ability to collaborate and use influence cross-functionally
- Experience with KPIsProficiency with Microsoft Office Suite (Word PowerPoint Excel and Outlook)
Role Highlights
- Career progression opportunities
- HYBRID work schedule
Benefits
- Medical Dental Vision which start day one
- 401(k) match of 50% up to 6%
- Paid Time Off
Quench offers salary commission benefits and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race color religion gender disability age or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
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