Access Center Navigator
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Job Location:
Pennsauken, NJ - USA
Monthly Salary:
$ 19 - 29
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Virtua Health we exist for one reason to better serve you. That means being here for you in all the moments that matter striving each day to connect you to the care you need. Whether thats wellness and prevention experienced specialists life-changing care or something in-between we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Pennsauken - 6991 North Park Dr.Remote Type:
On-SiteEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
2nd Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Summary:
Serves as a point of contact for referring physicians patients and caregivers to provide assistance with assessing physician services offered within Virtua.
Convert callers interested in Virtua Health into appointments referrals and utilization of services. Serves as a liaison between referring physicians patients and specialists.
Position Responsibilities:
Increase Virtuas business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for consults register for classes and Virtua programs provide physician referrals according to the callers needs.
Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads.
Understanding of all databases used such as IDX Sorian Scheduling Sharpfocus NEC phone system and Physician database.
Delivers monthly reporting demonstrating outcomes and performance of service.
Follows-up with patients via telephone and correspondences and collaborates with providers as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.
Develop a thorough understanding of the tests preps and procedures for the proper and timely scheduling of all Virtuas clinical services. Have knowledge or understanding of insurance plans medical terminology and financial assistance programs.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians office staff nurses etc.)
Reconcile department money reports along with refunds then send to accounting department and process credit cards for appropriate classes with monitor online credit card transactions.
Position Qualifications Required / Experience Required:
A minimum of 2-3 years of customer service or call center experience required.
Pleasant and professional phone skills with good diction tone and pace.
Strong written and communication skills required including grammar and spelling.
Ability to work quickly while making accurate decisions is required.
Must be able to use general office equipment including multi-line telephone system.
Required Education:
High school degree or equivalent.
Associates degree preferred.
Training/Certifications/Licensure:
Health care experience including medical terminology and managed care strongly preferred.
For more benefits information click here.
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
Virtua Health is an academic health system committed to helping South Jersey be well, get well, and stay well, offering a full range of health care services.
