Technology Services Specialist

The Technology Services Specialist is responsible for deploying and maintaining all system hardware software and services. This position develops processes procedures and practices for department support standards and troubleshoots researches and tests all system issues and applies technical solutions.

Responsibilities:

• Deploy diagnose maintain repair and support hardware software network mobile and virtual technology services for classroom public and employee use on and off site in a timely accurate and efficient manner.
• Analyze processes implement solutions and consult with users to determine hardware software or system needs.
• Serve as technical and equipment liaison in the field to collaborate with other support services such as Media Services Network Operations Applications Support and Student Services.
• Research information to determine appropriate solutions test and resolve issues; or facilitate proper escalation processes for major configuration application and network issues as appropriate.
• Utilize service desk processes and procedures to facilitate communication to users and complete a timely resolution of technical issues.
• Collaborate with departmental business units to ensure hardware and software orders are received configured scheduled and installed.
• Ensure proper functionality of program-specific lab equipment operating systems and software applications and services. Engaging vendor support as needed. Examples may include human patient simulation virtual reality simulation windmill technology microscopes greenhouse management dental clinic technology fire simulation digitized exam scanning security systems and credit card technology.
• Follow vendor design or installation specifications when installing implementing or deploying college technologies and services.
• Work with vendors and staff to define problems and solutions regarding proper licensing configuration and deployment of software and services.
• Troubleshoot learning management system determine the scope of issues and make recommendations accordingly.
• Troubleshoot user accounts ensuring accessibility across numerous college systems.
• Provide training and functional advice to users in the proper use of college systems applications and equipment.
• Develop maintain and revise internal and external training materials documentation and procedures.
• Act as a coach or mentor in directing activities of department colleagues and work-study students.
• Collaborate with faculty staff and leadership to ensure necessary resources are available and operating for all classes workforce solutions and continuing education seminars and external groups.
• Maintain accurate records of hardware and software inventory utilizing college asset management applications.
• Ensure version updates and patches are maintained.
• Take an active role in the planning design and research of new or upgraded hardware and application systems; maintain current knowledge of hardware application network mobile and virtual technology and recommend modifications as necessary.

Required Knowledge Skills and Abilities:

• Advanced knowledge of mobile device management and remote troubleshooting methods.
• Knowledge of core networking principles and client/server relationships (DNS DHCP TCP/IP).
• Ability to collaborate support educate and work effectively as an active member of a team.
• Extensive knowledge of applications utilities and operating systems used by the college.
• Ability to provide excellent customer service and demonstrate commitment to customer service standards.
• Established knowledge of computer hardware software and services installation and maintenance.
• Ability to use judgment discretion and decision-making skills in dealing with confidential and sensitive issues.
• Intermediate knowledge of Windows and Apple operating systems Office365 products and Microsoft applications.
• Knowledge of licensure as applied to college software applications.
• Ability to model integrity through self-awareness personal accountability ethical behavior quality standards and sustainable practices.
• Ability to think critically by applying problem solving practices acquiring relevant information using technology and other resources appropriately and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly concisely and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases adapt to different cultural situations and demonstrate a commitment to respectful interactions with persons of various ethnic cultural socio-economic or educational backgrounds.

• Associates degree in Information Technology related field.
• Minimum of two years of experience with computer installation support troubleshooting maintenance and repair.

In evaluating candidates for this position the College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform duties of position.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world identify challenges and to discover design and deliver solutions. We value the ability to serve students from a broad range of cultural heritages socioeconomic backgrounds genders abilities and orientations. Therefore we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty staff administration students and community partners who are also committed to closing equity gaps.

2025 annual benefits include:

• 3 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and at a minimum includes days between Christmas and New Years holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th.
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness injury or doctor and dentist appointments of the employee dependent children spouse or parents of the employee or spouse; cumulative to 135 days (1080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2500 annually (eligibility requirements apply)
• Health insurance for employee spouse and dependents with attached Health Savings Account (HSA); CVTC contributes $3400 annually for a family plan or $1700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTCs health insurance
• $2500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee spouse and dependents
• Vision insurance for employee spouse and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS) CVTC matches 6.95% vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• EmployeeAssistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students such as computer repair automotive repair Shear Inspiration Salon and Spa aesthetician services and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e. there is no waiting period).

CVTC does not discriminate on the basis of race color national origin sex disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the colleges non-discrimination policies: Vice President of Talent & Culture 620 W. Clairemont Avenue Eau Claire WI 54701 WI Relay: 711