ARN Customer Service Advisor
ARN Customer Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Advisor
- Department: ARN
- Location: Huddersfield
- Hours: 40 hours per week
- Salary: From 26208
Why Avant
At Avant we dont just offer jobs we build careers. Were proud to be recognised as a leader in the automotive aftercare sector working with some of the UKs largest fleets and insurance companies. What sets us apart
- Weve developed our own bespoke software to make managing claims faster easier and more transparent.
- With a network of over 600 repairers across the UK were one of the largest independent repair networks in the country.
- Our success is built on our teams and we invest heavily in training recognition and wellbeing.
- As part of the Activate Group were a growing business with exciting career opportunities.
When you join Avant youre not just part of a team youre part of the best in the industry.
About the role
Were looking for a Customer Service Advisor to join our Huddersfield team and play a key role in supporting customers and clients through their vehicle repair journey. If you thrive in a fast-paced environment enjoy problem-solving and pride yourself on delivering excellent service wed love to hear from you.
What youll be doing
- Managing vehicle claims end-to-end from repair instruction through to completion.
- Handling inbound and outbound calls with customers clients third parties and repairers.
- Recording and updating claim details using Avant Groups bespoke software.
- Taking ownership of your caseload ensuring claims progress in line with KPIs and targets.
- Keeping all stakeholders fully informed with accurate and detailed updates.
- Meeting and exceeding agreed service levels.
What were looking for
- A positive resilient attitude with a passion for delivering excellent service.
- Strong communication skills both written and verbal.
- Ability to manage your time and workload effectively.
- Problem-solving skills with confidence to make decisions.
- Comfortable handling a high volume of calls each day.
- Experience in a fast-paced contact centre environment (desirable).
- Knowledge of the insurance or claims industry (desirable).
What youll get in return
- 33 days holiday (including bank holidays).
- Personal health cash plan reclaim costs like dental and optical check-ups.
- Enhanced maternity paternity adoption and shared parental pay.
- Life assurance (3x basic salary).
- Free fruit breakfast and weekly lunches.
- Birthday surprise for every team member.
- Free on-site parking.
- Regular social events.
About us
We work with some of the UKs largest fleets and insurance companies supporting drivers after road incidents from our Huddersfield contact centre. With a repair network of more than 600 repairers across the UK we manage the process from start to finish ensuring every driver is back on the road quickly and safely.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
