Sales Force Application: Operations And Administration
Sales Force Application: Operations And Administration
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Salary Not Disclosed
1 Vacancy
Job Description
Introduction
A leading integrated FMCG enterprise seeks to appoint adynamic graduatewith at least 2 years experience in sales support and operations for their Sales Forceapplication suite.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to users for various processes and systems. Troubleshoot issues and provide resolutions
- Client Training: Conduct training sessions for clients to enhance their understanding of the application
- Documentation: Create and maintain comprehensive documentation of support processes including troubleshooting guides and user training videos
- Collaboration:Work closely with product development teams to communicate client feedback issues and suggestions for product enhancements
- Customer Relationship Management:Build and maintain strong relationships with clients ensuring a high level of customer satisfaction and trust
- Issue Tracking: Utilize support ticketing system (JIRA) to track and manage support requests ensuring timely follow-up and resolution
- Product Validation: Participate in product validation of new features understanding and documenting new features and communicating new feature releases to users
- Reporting:Prepare regular reports on support issues trends and resolutions to team lead for review and analysis
A relevantBusiness/Marketing Degreeis essential. Own vehicle with valid RSA drivers license is required. At least 2 years direct experience in a customer facing support role in an IT Driven environment is key.
Correspondence will only be conducted with short listed candidates.
Should you not hear from us within 14 days then please consider your application as unsuccessful.
Employment Type
Full-Time
