Service Advisor
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Job Location:
Worcester, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Company:
Harr Chrysler Jeep Dodge RAM located at 112 Gold Star Boulevard in Worcester Massachusetts is a renowned automotive dealership with over 60 years of experience. We are dedicated to providing exceptional customer service and quality vehicles. Our state-of-the-art service department is staffed with highly skilled technicians and equipped with the latest tools and technologies. As a company we value teamwork integrity and continuous improvement. Join our team and be a part of our success!
Description of the Role:
The Service Advisor at Harr Motor Group plays a crucial role in providing excellent customer service and ensuring the smooth operation of our service department. As the main point of contact for customers the Service Advisor is responsible for effectively communicating with customers to understand their automotive service needs providing accurate cost estimates and coordinating service appointments.
Benefits:
- Competitive compensation range
- Comprehensive health dental and vision insurance
- 401(k) retirement savings plan
- Paid time off and paid holidays
- Career development opportunities within the company
- 2 weeks paid vacation to start
- Up to $100 a week in childcare reimbursement
- College scholarship for employees children
Responsibilities:
Greet all customers promptly and provide timely professional service.
Use state of the art technology to ensure customer satisfaction and loyalty.
Provide excellent customer service by listening to customer inquiries and requests asking questions to identify service needs and resolving customer concerns.
Provide repair estimates as needed and help prioritize with customers.
Coordinate activities to ensure repair work is fixed and completed on time.
Obtain the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspect every finished repair order for proper completion pricing accuracy and legibility.
Identify repeat customers and treat them accordingly.
Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
Document repair order changes.
Requirements:
- Previous experience in customer service preferably in the automotive industry
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Detail-oriented and able to work in a fast-paced environment
- Proficient in computer systems and software
- Knowledge of automotive service procedures and terminology
- Ability to remain calm and professional in challenging situations
- High School degree or equivalent preferred.
- Valid drivers license with clean driving record.
- Must pass pre-employment physical and drug test.
- 2 years in an automotive service environment preferred or 2 or more years in retail sales environment.
- Work requires standing on your feet for long periods of time walking working indoors and outdoors in all types of weather reaching bending and getting in and out of all types of vehicles
Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
About the Company Harr Motor Group is a leading automotive dealership based in Worcester, Massachusetts. With over 80 years of experience in the industry, we pr...
