Specialist, Sr. Credit & Collections
Specialist, Sr. Credit & Collections
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary: The Sr. Credit & Collections Specialist is responsible for administering designing and ensuring compliance with 4Fronts credit policy and credit and collections processes including the assessment of credit applications and outstanding credit. Performs work in the following areas: researching credit history applying acceptable credit lines and payment terms to new customer and/or supplier accounts collection and maintenance of customer accounts and follow-up correspondence resolution and escalation of overdue accounts.
- Description of Essential Job Functions:
- Credit
- Research credit history (e.g. collect personal/business data for analysis run credit reports etc.).
- Perform credit research on new customers and establish corresponding credit limits. Provide existing customer credit approvals consistent with company credit guidelines.
- Process all credit applications for terms and create accounts within company software.
- Apply acceptable credit lines and payment terms to new customer and/or supplier accounts.
- Request annual financial information from distributors and prepare spreadsheet analysis to establish credit limits.
- Perform periodic checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Carry out necessary procedures to place accounts on hold assigned accounts and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
- Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
- Update core systems manually to accurately reflect credit limits hold status etc.
- Collections
- Complete logging in/recording of revenue and credit card transactions.
- Maintain and reconcile the accounts receivable and pass-through log. Verify pass-through dollars for the purpose of calculating commissions and prepare related payment vouchers.
- Perform submission of customer statements invoice credit memos to customers. Apply freight charges to sales orders. Ensure incoming freight charges are invoiced to customers.
- Assist the cash application team where required (i.e. remittance request etc.).
- Assist with the companys e-invoicing process.
- Perform collection and maintenance of customer accounts (e.g. update account profiles with new billing/account information track account status report on outstanding balances prioritize collection activity).
- Ensure collection software is updated at all times with regards to actions taken follow-ups needed dispute reporting and most recent customer contact details.
- Open incoming mail log information and prepare checks for entry into the computer system. Enter cash receipts on a back-up basis.
- Investigate and resolve customer inquiries.
- Ensure timely receipts of payments and postings to customer accounts.
- Perform past due account collection services (e.g. initiate demand letters outbound phone calls to delinquent accounts external debt collection etc.) to fulfill account payment terms and collect on overdue invoices. Work with customer accounts payable staff to determine payment and invoice discrepancies. Document collection actions complete necessary paperwork and update and maintain accurate financial records including accounting receivable and credit records.
- Communicate with other company departments to resolve complaints/disputes that have produced payment delay.
- Review customer accounts on a regular basis and make recommendations to the Manager to resolve complex accounts.
- Responsible for initiating calls to complex and difficult delinquent customers by phone mail or personal visit to collect payments and settle accounts.
- Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
- Other Credit & Collections Administration and Services
- Document credit and collections activity for assigned accounts.
- Prepare and maintain credit department files and run various periodic credit department reports.
- Ensure the performance of all tasks is carried out in accordance with company policies internal controls and Sarbanes-Oxley requirements.
- Enter customer service agreements into the Companys data tracking systems.
- Obtain and/or maintain customer tax exemption certificates.
- Supervisory Responsibilities:
This job has no supervisory responsibilities.
Education and Experience:
- Associates degree or Bachelors degree in business administration or related discipline preferred.
- 3-5 years of experience in credit and collection procedures manufacturing environment strongly preferred.
- Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
- Previous 1 years of experience operating in a fast-paced accounts receivable or customer service function is desirable.
Computer Skills
- Ability to use a personal computer utilizing spreadsheet and word processing software applications databases and automated systems to accomplish work.
- Advanced/Intermediate skill level with Microsoft Office Suite; Word Excel Project and PowerPoint preferred.
- Proficient with financial software (JD Edwards preferred).
- Familiarity with Textura GCPay and ProCore preferred.
Certificates Certifications Licenses Registrations:
- Professional Credit Specialist (PCS) Credit Business Associate (CBA) or advanced credit designation is preferred.
Other Skills Abilities or Competencies:
- Strong mathematical skills.
- Familiarity with AIA Billing.
- Strong work ethic and can-do work style.
- Ability to create advanced reports in Excel.
- Contributes to building a positive team spirit.
- Balances team and individual responsibilities.
- Strong analytical administrative and problem-solving skills.
- Ability to build morale and group commitments to goals and objectives.
- Ability to write reports business correspondence and procedure manuals.
- Detail oriented and the ability to proactively recognize and resolve issues.
- Strong knowledge of general credit and collection and accounting techniques.
- Polished group and interpersonal communication skills both written and verbal.
- Puts success of team above own interests; supports everyones efforts to succeed.
- Exhibits objectivity and openness to others views; gives and welcomes feedback.
- Excellent organizational skills and ability to multi-task in a changing environment.
- Working knowledge of finance accounting budgeting cost control principles and GAAP.
- Must be self-motivated goal oriented quality-driven and capable of working with minimum supervision.
- Proficient knowledge of credit balances and 1st party business to business collections (Accounts Receivables).
- Ability to prioritize multiple tasks work effectively within time constraints and deadlines and maintain composure.
- Must possess integrity and be able to manage confidential information with the utmost care security and discretion.
- Ability to work independently within established procedures associated with the credit and collections job function.
- Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
- Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.
- Requires considerable attention to accounting detail to credit and collection related details to properly extend credit to company customers and insure timely collection of overdue accounts.
Other Qualifications Experience or Requirements:
- Requires a valid motor vehicle operators license and the ability to operate a motor vehicle while carefully observing all traffic rules and regulations.
- Requires the ability to use a variety of office/production related equipment such as a telephone and photocopier.
Work beyond the traditional 40 hours per week may be required as workload or projects dictate including weekends and holidays.
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Senior IC
Employment Type
Full Time
