Commercial Operations Specialist/ Salesforce Business Analyst

Join the Future of Genomics at Oxford Nanopore Technologies
Role:Commercial Operations Specialist
Location:Hybrid (Oxford-based)

At Oxford Nanopore Technologies were not just developing sequencing technology were transforming how the world understands biology. Our real-time portable and scalable sequencing platform empowers anyone anywhere to explore the biology of any living thing. If youre ready to be part of a mission thats changing the world we want to hear from you.

The Opportunity
Were looking for a proactive and detail-orientedCommercial Operations Specialistto support the rollout and ongoing management of our Sales & Services processes. This is an excellent opportunity for someone early in their Sales Services or Business Operations career to gain hands-on experience across commercial systems stakeholder engagement and project execution.

As part of the Global Commercial Operations team youll contribute to high-impact initiatives across Sales Quoting Support Models and Contact Centre as a Service (CCaaS) helping to translate process improvements into action and supporting the delivery of scalable efficient operations.

What Youll Be Doing
Maintain and update documentation for key business processes across Salesforce and related systems.
Coordinate input from cross-functional teams to reflect current workflows and define future-state processes.
Support scheduling preparation and follow-up for project meetings workshops and system demos.
Capture meeting minutes track actions and follow up with stakeholders.
Assist with system testing and user acceptance testing (UAT) for new workflows or enhancements.
Log and track issues and support resolution with internal teams.
Help compile training materials and manage rollout documentation.
Collaborate with the Analytics team to define and track user engagement adoption metrics and KPIs.

What Were Looking For
13 years of experience in Sales Operations Service Operations or CRM Administration.
Familiarity with Salesforce (e.g. reporting opportunity/account/case management).
Understanding of user stories acceptance criteria and root cause analysis.
Strong organisational skills and attention to detail.
Ability to manage multiple priorities and work cross-functionally.
Clear written and verbal communication skills.

Nice to Have
Exposure to quoting tools pricing processes or content management systems.
Familiarity with lead funnel reporting account hierarchies or customer lifecycle processes.
Experience with JIRA for ticket management and reporting.
Experience supporting global or matrixed teams.
Interest in AI-powered tools (e.g. Salesforce Einstein chatbots recommendation engines).

Growth Opportunity
This role offers exposure to:
Strategic transformation programmes across Sales & Services.
Tools and processes that power global customer engagement from quoting to post-sales support.
Cross-functional collaboration with Sales Customer Services Technical Services Finance Legal Procurement Logistics Product Management and IT.
Continuous improvement and project delivery in a fast-growing organisation.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.

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