Global Collections Ops Administrator

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About the Team:

The Global Collections Operations Team is responsible for the flawless execution of all daily production items managing purchase orders/invoices and conducting quality assurance reviews for eBay Marketplaces Global Collections Unit! The successful candidate will find him/herself operating in a fast-paced and team-oriented environment!

About the Role:

We are seeking a highly motivated Global Collections Ops Administrator to join our Global Operations team! This role is critical to ensuring flawless execution of daily production processes vendor management and operational controls. The ideal candidate will thrive in a fast-paced environment demonstrate strong attention to detail and balance execution excellence with a forward-thinking mindset for process improvements.

What You Will Accomplish:

• Ensure operational excellence by reconciling processing and distributing all global vendor files with high accuracy and within defined service levels.

• Troubleshoot and resolve sophisticated file issuesincluding parsing errors mismatches and formatting problemsmitigating risks that could impact payments or data integrity.

• Lead end-to-end payment remittance operations overseeing customer payments through to vendor distribution account postings and internal bank wires while promptly identifying and resolving discrepancies.

• Further vendor and partner relationships through effective onboarding maintenance of process documentation and regular reportingbuilding clarity trust and strong collaboration with internal business partners.

• Strengthen team and company compliance by maintaining and updating procedure manuals conducting regular quality assurance reviews and quarterly internal audits and driving remediation projects to address control gaps.

• Contribute to team resilience and development by supporting adjacent operational processes providing back-up coverage collaborating with remote/global groups and participating in training content creation and knowledge sharing.

What You Will Bring:

• Dedicated to working our Hybrid model with 3 days per week onsite at either our Austin TX or our Salt Lake City Utah office.
• 3 years of experience in a production-based operations environment (e.g. reconciliations file processing vendor payments or invoice management) with strict accuracy and deadlines.
• Hands-on experience in process-oriented operations including troubleshooting file movement or automation errors.
• Ability to follow established procedures while also applying problem-solving and critical thinking to identify opportunities for process improvements in a fast-paced environment.
• Strong experience in process documentation workflow design and developing training manuals to support operational consistency.
• Flexibility to adjust work schedule as needed; periodic on-call/off-hours support may be required.
• Strong time management and prioritization skills with proven track record to perform under pressure and consistently meet deadlines.

• Proficiency in Google Workspace (Sheets Docs Slides) and Microsoft Office Suite (Excel Word PowerPoint).
• Strong collaboration and communication skills across email Slack Zoom with sensitivity to global and cultural differences.
• Familiarity with file processing basics (parsing error handling file uniformity) to support troubleshooting.
• Strong presentation skills with experience delivering projects data findings and recommendations to groups.

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The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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